InTown Suites Extended Stay Chicago IL - Elk Grove

Very Poor
Traveller Type:
  : Nothing
  : The people who walked into my room. And I wasnt the only guest this happened to. The unfriendly and unavailable staff. The fact I had to call the cops to get back into my room. The fact that a drunken hotel guest tried to get me out of meeting the cops.

Very Good
Traveller Type: review category business travellers
  : I like that the hotel manager put us in a first-floor room with a handicapped accessible bathroom. It made it so much easier for me to shower and get dressed. I heard from a hotel manager from another chain that she worked in 3 different hotels where the accessible rooms weren't on the first floor :(. I loved that we got as many towels and tissue paper as we wanted from staff. The vending machine food was cheaper than another extended stay we were at before. The cleaning crew was always attentive. Even though I didn't use the laundry room, it was nice to know it was there. If they added a gym and just an open space lobby or created a sitting area in the back, just to get out the room sometimes, that would be great!
  : There were some roach issues, so we kept opened food in the fridge. The paper in our room said that they exterminate on Mondays, but they never knocked on our door to exterminate the 3 Mondays we were there. The sheets and blanket were soft, but thin. One of the front desk managers was more friendly than the other one. The carpets in the bedroom and hallway are dingy and damaged, so it makes the property look dated and tired. The garbage bin area had so much garbage that there were always about 5 feral cats and 1 skunk (!) scavenging. I did see someone finally sweep in the parking lot and around the bin. The side doors in the front were too easy to keep propped open leading to a serious security risk. These should be secured with the only way to go in and out is with a key card. Then you know that anybody that comes in that door either is a paying guest or a guest of the paying guest. All in all, it did the job. It's not the Hilton, but it's also not Hilton price either so, expectations have to be adjusted.

Fair
Traveller Type: solo traveller

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: review category business travellers

Fair
Traveller Type: young couple

Very Poor
Traveller Type: Family with Young Children
  : all
  : nothing

Very Poor
Traveller Type: family with young children
  : all
  : nothing

Very Poor
Traveller Type: Traveling as Couple
  : Nothings
  : The rudeness of the manager, the smell, the way everything looked worn down. In general it was scary for us that we almost became homeless as this hotel property refused to let us check in. One of the absolute worst hotels, sorry MOTEL

Fair
Traveller Type: Solo Traveler
  : Great staff.
  : Hotel was under major remodeling.