BmyGuest - Ericeira Typical Apartment

Good
Traveller Type:
  : The house gave us the feeling like we were staying at our aunt's home. We were received by Luis, who was very kind and explained us everything about the apartment. He also helped us at the end of our stay since we needed some extra time before our departure.
  : Unfortunately the sofa bed downstairs is not comfortable, it seems like it's there only for a rare case that someone needs to sleep over. Some basic things were missing: toilet paper was not enough and there was no dish soap.

Good
Traveller Type: Traveling as Couple

Fair
Traveller Type:
  : the apartment is nice and cozy, a little bit noisy because there is always cars and people in front of the house
  : when we arrived the host asked for a deposit, we had issue with credit card so we gave him the cash. The deposit wasnt mentioned on booking so this is definitely unfair and incorrect.So far they didnt give the deposit back and they even didnt answer anymore to many texts we are sending them.

Poor
Traveller Type: Family with Young Children
  : The property is located in the middle of the town - close to everything, but in a quiet side street. Washing machine and dishwasher is nice to have.
  : We had a very unpleasant check-in experience. The woman from the agency, that was supposed to hand over the key, was very late. It was first when I wrote and asked where they were that they told us they would be late. We were waiting in the sun with a six month old baby for over an hour. When the person finally arrived (bringing a flurry of excuses - traffic from Lisbon, had to pick up the kids etc) and we entered the house it turned out the house hadnt been cleaned. Dirty towels, a bed full of sand and a smell of fish greeted us. Its now 5:30 in the evening and the cleaning team has to be called from Lisbon. At this point the woman from the agency tells us she needs to leave (her kids, who are also there, need to go home). After a call with her boss she says we can have half the cost of the first night reimbursed - 35. She assures us that the cleaning team will be there soon and the apartment will be ready at 7. We are now standing alone in a dirty apartment with a baby and my wife is very upset. At 7:30 the cleaning team is not there yet and at this point I had no other choice than to look for another place to stay for the night. I was also in contact with booking.com customer service - no real help there. We ended up staying at a hotel that first night. The agency reimbursed us for the first night, but the hotel cost us twice the price of a night in the property. We returned the next day and the property had been cleaned. The property itself is in a really good location. Its designed in a good way, but the furniture and kitchen only look good on the surface and its fast clear that its only the cheapest stuff. The bed is very small and squeaky, the couch can hardly be called a couch and some of the kitchen utensils are completely worn out and cant be used (photo). All in all with the cheap finish and all the stress with the agency, definitely not worth it. A very stressful experience. Avoid this place, there are a lot of better ones.

Very Poor
Traveller Type: Family with Young Children
  : HORRIBLE . I Checked in on my own, as Luis was clever enough to give me the keys in Lisbon, so that he wouldnt be the one to open the door.the place was dirty, dead flies everywhere: floor, sink, windows like everywhere. hairs in the wardrobe, dirt on the floor, oil next to the kitchen plates, everything was dirty !I consider it is stealing money from people to rent a place in such a lamentable way.I messaged Luis while calling booking, to say that I was leaving the place, placing the keys on the table and close the door (as he told me to do for checking out).he answered the cleaning lady would come the day after which is not an option as the place wasnt in condition to receive guests for one night.I sent the pictures to the email address of the bmyguest company based in Lisbon (you can check the pictures on their google page, and see all the negative comments from other guests).I never got any answer from them.they never answered my calls.I didnt cancel my booking as the host has to do it , otherwise the guest loose 100% of whats been paid .I asked several times booking to help me resolve this, but the host didnt wanted to cancel the booking .so now I just lost the money Ive put in my holidays, my peace while trying to resolve this while looking for another place with my son in the middle of this unfair situation
  : malhonnte voleur

Very Good
Traveller Type: Family with Young Children
  : Excellent choice for 2.Sympathic, modern tiny house, nicely located in old town. Close to the mercado and the sea.
  : Not good for 3.Downstair, cheap or missing blinds.Much too much Light from streetlights.Fridge very noisy and sofa so so as 2e bed.

Pleasant
Traveller Type: Traveling as Couple
  : Great location in the heart of town, very close to the beach
  : Basic comfort and very bad communication with property management. We had to wait for the property manager to give us the keys for 30 min late at night in the cold. She didnt even apologize for being late, then the next day we politely asked for a blanket for the bed because we were cold and wedidnt even get a response, also we had a draining issue and we asked for one hour late checkout and still no answer from the property management.

Very Good
Traveller Type: Solo Traveler