Chena Hot Springs Resort

Good
Traveller Type:
  : The hot springs (Rock Lake) are the obvious star of this property. The restaurant offers very good food, but the wait to get in can be long. The staff we interacted with were uniformly helpful and friendly.
  : Guest rentals are a bit "thin"; there were only two snow machines (snowmobiles) to rent, and they often were not returned on time, so many guests were unhappily waiting their turn. The Ice Hotel is not worth the price of admission.

Poor
Traveller Type: Traveling as Couple
  : Nice location
  : Dirty, no running water or heat, crabby staff

Pleasant
Traveller Type: Traveling as Couple
  : The room was big, and the beds are comfy. We were in Moose lodge.
  : The hotel is dirty - lobby, toilets, carpets, bar area, yuk. The hot springs and change rooms are filthy. They are apparently understaffed - whether that is due to poor management or lack of interest, I dont know, the result is lack of cleaning and when checking in on time we found our room was not ready, and after driving all day to get there, that was not the welcome we hoped for and I feel for the staff because nobody trying to check in enjoyed hearing your room is not ready yet. Whats more is, they had all day to tell us our room would not be ready by the checkin time they had given us, but they waited until we were there to tell us.

Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type:
  : I liked the hiking trails, the staff, the food and the hot springs
  : that they did not tell us upon booking that the ice museum was closed.

Poor
Traveller Type: Family with Young Children
  : This resort double charged the room. Booking.com already collected the payment. The front desk charged the room again. This case should never happen. It took me a long time to have refund. Be careful.

Wonderful
Traveller Type:

Poor
Traveller Type: Traveling as Couple
  : I lot of ants in my room

Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : the rooms were nice but the beds in the main room of the bear family suite says they are queen beds but I dont believe they are queen beds.
  : the queen beds were actually full size beds