Wonderful Ocean View apartment

Very Poor
Traveller Type: group
  : Going to keep this short and sweet, because unfortunately, the experience we had overshadows a lot of the good things. But the property is elevated, so you get a really nice view from the apartment. The amenities like the gym and having pool access were nice to have. The AC was very effective at cooling down the apartment. As far as groups go, the space was large enough to accommodate my friend group of 5 comfortably.
  : Working with the host on this trip negatively impacted our overall experience. The biggest issues we had are as follows:1. We were given the wrong address to the apartment that was almost 4 km off. We had to call her to get the address of which she just sent a link and not a physical address.2. 5 guests had to share 1 set of keys. The host claimed that every resident in the complex only has one set. For anyone that has ever lived anywhere, that is false.3. There is a security code to the front door of the apartment. The code provided was wrong and we had to contact the host to get the correct code. The code also only worked for opening the door, not closing it which kind of rendered it useless.4. The security process to entering and leaving the apartment complex is tedious. Because security wasn’t notified, we had to re-register with security for almost the entire duration of our trip. This was about a 10 min process each time just to enter the complex.5. To book the host only accepts cash and money orders. No other place that we stayed at in PR needed to be booked this way. It made it very inconvenient to book this property.It’s really unfortunate because the view from the property is gorgeous, but the host was just so disorganized that I would rather pay more and book elsewhere than jump through all of these hoops ever again. It just wasn’t worth it.

Poor
Traveller Type: review category business travellers
  : The unit was spacious, had nice views, and was very clean upon arrival.
  : In addition to the incredibly inconvenient policy of not accepting credit cards, the property manager took all but $15 of my $300 security deposit because I accidentally broke a cheap plastic knob used to tighten a faulty shower head that wouldn't stay in place. The shower was virtually unusable when I arrived because it was positioned at about the height of my ribs and pointing straight at the wall. It was clearly on the verge of falling apart as it had serious signs of rust and wear, I just happened to be the unfortunate guest to find out and be held responsible for repairing it. I notified the property manager immediately when this happened on the second day of my weeklong stay to demonstrate transparency and help her out by letting her know that it would need to be fixed. Not only did she wait until after my stay, Maritza was completely unreasonable when I explained the situation and refused to spare me a dime of the price to have a plumber replace the ENTIRE shower head and adjustable track—with a MUCH nicer looking one than the original. To me, this is like buying a new car after getting a flat tire. I had to hound her about my security deposit for weeks after my stay, only to receive my measly $15 an entire TWO MONTHS later.

Very Poor
Traveller Type: family with young children
  : I’ve been coming here for four years this year for New Years stay was the worst property owner weren’t reliable
  : property owner