Mitsis Faliraki Beach Hotel & Spa

Poor
Traveller Type: Family with Young Children
  : The stuff tried to help us but with no success. The stuff are usually nice and welcoming.The food in the a la carte restaurant was tasty.The breakfast at the main restaurant was nice.
  : This stay has been a the biggest disappointment since the moment we got here. This is not at all what we expected from a five star Mitsis hotel.First, we took a Family room that are significantly more expensive than the regular room, those kinds of rooms are located far from the center of the hotel and we had to go with a big twins stroller on a old bumpy road through the back way of the hotel to get there, several times a day. We got room with tiny little old showers, with no water pressure and water temperature that switches from freezing to hot unexpectedly (!!!), The toilet wouldnt flash the toilet paper.When we told to the reception about the temperature of the water that changed every 5 seconds from hot to freeze - they told they will send someone to check, we complained 3 times. The problem never solved. I'm with 2 babies why do we have to suffer like this?!? My babies cried every night in the shower! We took a 3 minutes shower of hell Every night! The TV was smaller then my computer screen at home, and it all felt so old. When we asked to swich room they offered us just small room that didn't fit us. additionally, they told us they can't refund us with the big deffrent of cost between the two kinds of rooms. Lunch and dinner at the main restaurant is unbeatable and so if we can't always get a reservation to the restaurants (which is a common case) we are forced to eat outside the hotel. Tea time sandwiches are completely dry. common areas has no air conditioning! It's August and it's so hot outside!! In the lobby there is no air condition at all, all the stuff are sweating, they told us then is because the doors are open but I think that it didn't worked. All week. If this is a five star hotel representation of the Mitsis hotels this is a very disappointing first experience at this network and most certainly our last.

Wonderful
Traveller Type: Family with Young Children
  : all inclusive

Very Good
Traveller Type: Family with Young Children
  : Big, specious, great service, variety of restaurants, nice pool and beachGreat for families
  : Wifi issues

Very Good
Traveller Type: Traveling as Couple
  : The breakfasts were very good. Everyone found something for themselves.
  : Nothing

Very Good
Traveller Type: Traveling as Couple
  : This is a first impressions review as on arrival we were offered an upgrade to the Mitsis Lindos Memories but the welcome at Faliraki Beach was just amazing. Incredible staff, fantastic service in the main restaurant for lunch, everyone was just so welcoming. Would happily make a return visit based on this fantastic first impression.
  : N/A

Good
Traveller Type: Family with Young Children
  : location beach
  : air conditioning system was not great especially in the receptionrestaurant where buffet is food was ok not great rooms need to be updated old , water system in the showers need to be fixed while showering water turns cold if you have it on hot or visa versa

Wonderful
Traveller Type:
  : Dessert buffet was so weak

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : location beach
  : rooms are very old need to be updated food was ok not great

Wonderful
Traveller Type: Traveling as Couple