Evgenia Villas & Suites by Calm Collection

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type:
  : The property location is really close to Fira. The property has a good restaurant (although a tad bit expensive as well). The staff was friendly and I got prompt room service and the common areas were cleaned as well. The pool was clean, albeit a small one. But it was okay for a group of 4 people with 3 non swimmers. Not for swimmers.
  : 1) no garbage disposal for slightly bigger bags (2) the pool size was a little misleading (3) restaurant prices were on the upper side (4) the room design was juststrange. We booked a two bedroom place which costed us a bomb btw, : one room had NO window (5) bathroom door did not close properly, in a group of 4 (two couples married) it was challenging to shower (6) toilet also has a semi transparent door I mean (7) no place to keep the soap in the bathroom, anyone with back problems has to keep it on the floor and then bend down. (8) the common area access is via one bedroom and not both, strange. (9) one of the rooms was just abnormally little with not enough space to keep shitcases as well.

Good
Traveller Type: Solo Traveler
  : Next to the pool & close to the pick up/ drop off location for guided tours & of course, the Avantis cellar door.
  : The alarm light was set off & flashed continuously in the wee morning hours.

Very Good
Traveller Type: Traveling as Couple
  : A picturesque hotel that is located away from the main tourist street. A nice restaurant on site. the reception staff changed my room to one with no steps. The price seemed good value.
  : The photos need updating on bookings.com - quite misleading. The notices saying they would charge for marks on white towels or bedding. The pool water looked green. Its uphill to fira main town but good its down hill back.

Wonderful
Traveller Type: Traveling as Couple
  : Stylish accommodation just a short walk away from the centre of town. All the staff were friendly and welcoming, and the pool areas were great for relaxing after exploring the sights of Fira.

Wonderful
Traveller Type: Traveling as Couple
  : Lovely staff, good location, comfortable rooms & nice facilities.
  : Nothing

Very Good
Traveller Type: Traveling as Couple
  : The property was very nice. It felt very authentically Greece. My only complaint is that the unit isnt equipped as much as I am used to in the US. I realize that European properties are different however, if the unit has a kitchen, at the very least, minimum dinnerware, paper towels or kitchen towels etc.

Very Good
Traveller Type:
  : We had the cave hot tub for 4 people. This room was great with a good sized balcony (accessed off one bedroom. The staff at reception were extremely friendly (Angelina ) and helpful with booking a sunset catamaran cruise ( a must do!!) .Rooms very clean, great pools (2 to choose from) & a10 minute stroll up the hill into Fira.
  : The Sun-loungers at the big pool required a 50 spend & a lot of these had Reserved signs on them ? Not a lot of other places to lie . So we preferred the smaller pool where loungers were free.

Very Poor
Traveller Type: Traveling as Couple
  : I have to say, our stay at Calm Collection Hotel was a complete disaster. We were there for three nights, and while the first day was okay, things quickly went downhill from there. On the last day, we were trapped inside the building for over an hour because the door was broken and blocked. When we tried to call for help from the reception/room service, we were surprised that no service was available from 9:00 PM to 9:00 AM, leaving us on our own. This led to us being fined by the RENT A CAR agency for a late car return, which we were told wasn't the hotel's problem.In addition, we received a WHATSAPP message from the hotel the next day saying that we had been charged 20 EURO for a dirty towel that had orange juice accidentally spilled on it. We tried to get an explanation, but no one bothered to respond. It's ridiculous to charge such a high fine for a dirty towel, and we felt utterly disrespected as customers.The reception staff was only friendly when they wanted to sell us something at an inflated price, such as a trip or vehicle rental. And forget about getting a decent cup of coffee in the morning. You either have to wait until 9:00 AM for staff to arrive or go outside and find a Kiosk cafe on your own. And don't even bother trying to buy coffee at the hotel bar/restaurant, because it's closed.Overall, I would not recommend this "hotel" to anyone who values respect and good customer service. If you enjoy feeling like a second-class citizen, then by all means, book a stay here. But if you want to be treated with dignity and respect, look elsewhere.