Microtel Inn & Suites by Wyndham Fountain North

Pleasant
Traveller Type: with friends

Pleasant
Traveller Type: young couple
  : Good view of Pikes Peak. Had a ground unit on the end, next to the door.
  : Has to be the smallest hotel room I've ever stayed in. Yet it was hardly priced like it. They also charged my card an extra $100 deposit when I checked in. It was refunded 3 days later but still I have never had that happen before out of 100's of hotel/motels I've stayed in. There was no mini-bar or pay-per-view channels so not sure what the deposit was for.

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: Solo Traveler
  : Cleanliness. Elevator to upper floors.
  : Water pressure was abysmal. Also, when the accessible shower allowed water to spread to the greater bathroom, there was no way to rid the bathroom of this water mess other than staff coming in to mop up.

Wonderful
Traveller Type: Senior Traveler
  : the room had the handicap rails and big bathroom and was clean.We got in Late and the room was still available.
  : The breakfast was a little light.

Good
Traveller Type: young couple
  : The only hot breakfast item was oatmeal or waffles

Good
Traveller Type: young couple
  : The front desk staff was fantastic! All were friendly, happy, accommodating and efficient.
  : We had a room facing the highway and it was tough to sleep because of the road noise.

Wonderful
Traveller Type: solo traveller

Good
Traveller Type: family with young children
  : The room was clean
  : Front desk clerk Roberta was very rude. She was upset the whole time of the check in and didn't give us enough information

Very Poor
Traveller Type: review category business travellers
  : Close enough to the freeway
  : The lady Roberta at the front desk was absolutely the worst customer service I have ever experienced in my life, hands down. I’ve never experienced someone so condescending, unprofessional, and unhelpful. From the moment I walked in to check in, I could tell she hated her job. She was having issues running my card, when it was a brand new card and had my bank agent on the phone trying to assist her, who was also appalled by her attitude. I am quiet and soft-spoken, but this woman immediately treated me like I was acting wrongly. My veteran husband who is remodeling our house locally drove over to take care of the payment after an hour of it not being resolved. I have a fully trained, quiet senior dog who was with me, and the dog-friendly rooms were absolutely disgusting. The first one was not cleaned and smelled like straight marijuana. The second one, after my husband asked to switch rooms, smelled like fresh dog urine and feces, and was also filthy. Isn’t that why you take daily pet deposits and room deposits, to keep the rooms clean if someone’s animal destroys them? If you’re not using that money towards the hotel and pocketing it, you have bigger problems. My husband demanded a refund and Roberta tried to put it on us for “complaining the whole night”. If we are paying GUESTS at this hotel, you are absolutely right we will have a clean room and be comfortable. This was the worst hotel I’ve personally ever checked in and out of the same night. And the audacity to charge as much as you do, in my case nearly $550 for 3 nights, is absolutely absurdity. Charging 5-star, Ritz Carlton prices for Motel 6 quality. Pass!