WorldMark Galena

Good
Traveller Type: young couple
  : Location is close to our family and hotel has some nice amenities.
  : About an hour before we arrived at the property we received an email that we had been downgraded from a one bedroom suite to a one bedroom room. We had paid for the suite in advance and it was non refundable three days prior to our visit. Needless to say we were not happy and the hotel management staff was very attentive with our situation when we arrived at the hotel, but apparently our room had been switched to someone else by the corporate office, and we had already paid for the suite!! I have never had this happen before in all my years of booking hotels and cannot believe it happened. The onsite manager, who was extremely professional, did call and was able to get us a credit difference for a regular room vs a suite for our two day stay but still this was not right.

Very Good
Traveller Type: family with young children
  : Fireplace, full kitchen, bathtub. Able to use pool at nearby resort.
  : Pool and hot tub were being renovated.

Very Poor
Traveller Type: Traveling as Couple
  : Booking.com is a scam! Never use it. We got canceled and they changed our credit card number and trying to keep the money!!!!
  : Scam to keep your money.

Very Good
Traveller Type: young couple
  : The staff was friendly rooms were clean and both the fireplace and whirlpool tub were very nice. Pool game room fitness facilities were great for both couples and families giving this hotel experience, a warm and inviting atmosphere.

Very Good
Traveller Type: young couple
  : Was not available!!!
  : Carpet needs cleaning.Need to have a breakfast or at least coffee

Very Good
Traveller Type: Traveling as Couple
  : The staff was friendly rooms were clean and both the fireplace and whirlpool tub were very nice. Pool game room fitness facilities were great for both couples and families giving this hotel experience, a warm and inviting atmosphere.

Very Good
Traveller Type: Traveling as Couple
  : Was not available!!!
  : Carpet needs cleaning. Need to have a breakfast or at least coffee

Very Poor
Traveller Type: young couple
  : We made arrangements to pick up keys at later time and they forgot not only to leave room keys but also they didn’t seen our reservation after reviewing same day in the morning about those details

Wonderful
Traveller Type: group

Good
Traveller Type: young couple
  : Jacuzzi and overall room was nice
  : Several slats from blinds were laying on the couch upon arrival. Hidden charges that we told about as we were being checked in. No one at the desk during our stay.