Greenbrier Lodge about 1 Mi to Smoky Mtn National Pk

Very Poor
Traveller Type: Family with Young Children
  : Loved The View
  : Cob Webs Everywhere, Flooring Was Hazardous, Hot Tub Didn't Work, And Most Of All We Had To Cut Our Vacation Short Because We Didn't Have Heat In The Cabin With 20 Degree Weather Outside.

Wonderful
Traveller Type: Family with Young Children
  : the view and location was very nice
  : there were a lot of dead ladybugs on the floor and under furniture . also the bed upstairs is broke and mattress sinks down in middle. other than that it is nice

Fair
Traveller Type:
  : I loved the view from the front porch
  : well the dish man come but he only fixed the tv in the living room the ones in the bedroom still did not work the hot tub was a little dirty from the cover being torn up

Very Poor
Traveller Type: Family with Young Children
  : Location was ok, decoration was great we loved it,
  : There was no internet. We had 3 bedrooms none of the tv's worked except in living room and we had a ten year old without internet or tv. The hot tub was nasty and so was lauundry room.

Very Good
Traveller Type:
  : The location was excellent. Wasnt expecting to see 3 bears near the cabin so that was an adventure. The only thing I didnt like was that the contact person Melissa left her number and was never available. Would call and mailbox would be full.
  : Fair amount of roaches.

Very Poor
Traveller Type: Family with Young Children
  : the porch and view
  : it was disgustinghadnt been cleaned at all. there was a dirty tampon under the table when we got there, bugs/roaches everywhere and in the bathtub, it smelled awful, the sheets were wadded up on the end of the beds and dirty.

Disappointing
Traveller Type: Family with Young Children
  : i liked that it was up secluded in the mountains and we did see a bear. its nice a quiet could be really nice if they would fix it up and care for it!
  : when I arrived it was at 8pm check in was 4pm I opened the door first thing I see is poop yes poop on the living room floor then I get to looking around NO HOUSEKEEPER had even been to the property! so it was still dirty from the people who were here before us! i called the 1st contact and the phone number didnt work called the second no answer had to call again finally got an answer it was a lady who then put a man on the phone who was no so nice. told me the housekeeper just vanished and said hed take 100 off my stay! like seriously there was poop on the floor trash slung all over outside no clean linens I had to WASH towels and stuff for us to have linens! they hadnt done a good cleaning since at least last year there was old EXPIRED food from sept 2021! so I cleaned it all up for it clean enough for our stay I did call the company and complain and they are making it right cant seem to get ahold of the home owners so they will be handling everything for us!

Fair
Traveller Type: Family with Young Children
  : The location and the view of the mountain from the porch was beautiful. The kitchen and dining/living was spacious and nice. cookware and utensils were stocked.
  : There were few things that were not good for us. Bath room door lock doesn't work. one of the main bed rooms had cigarette smell all over the bedding and room. There was laundry left in both washer and dryer so we had to take them out to use it which is not OK. The bedrooms didn't have good lighting at all .Only lights were the table lamps. you can't get dressed in the rooms at all as it was dark . we had to use the bathroom for better lighting, that is something owners should consider updating. The drawers in the rooms had stuff filled and some didn't have handles so couldn't actually use any of those. The property management contact Melissa listed on the email was not at all responsive. Luckily i was able to get hold of the owner and they were helpful and seemed sweet ppl.

Poor
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : View from the front porch
  : Appliances are very dated, Refrigerate had black mold where the water and ice was dispensed., Vinyl floors are pulling apart, walls are paper thin no privacy Mattress need to be replaced cannot rest well on these worn out mattresses. Sheets are old and would not fit the beds properly ,Windows need to be cleaned they are so nasty you cannot see out them. Cable service did not work properly. Hot Tub needed servicing...The cabin had not been clean properly very dirty and dusty ,