MainStay Suites

Fair
Traveller Type: Traveling as Couple
  : Nice amenities, the kitchenettes were a great touch! The room was very nice and modern. This place still looks very new!
  : Most of the staff just did not seem to care. We stayed 4 nights and never had housekeeping once, which I thought was odd. We later found out that the manager was out that weekend which could explain the lack of service/care. We never saw anyone at the desk, one day we waited at the desk for about 20 minutes to ask for towels and toilet paper and nobody ever showed up. When we did get a hold of someone, they would never talk to us, except to ask specifics about what we needed. When they were done, they would go back to the attached office and sit back down on their phone. The one employee that helped us check in and helped us with another issue, I believe her name started with an M, was super sweet! I wish all of the other employees were like her. She was helpful and was the only one we ever saw actually staying near the desk.

Very Good
Traveller Type:
  : It was clean looking from the outside. The hotel matched the pics on the website.
  : Breakfast was so crowded! There was a large crowd the whole time and not much seating but we took ours to our room.

Pleasant
Traveller Type: Family with Young Children
  : The room was HUGE! Loved the amount of counterspace, and the table that moved on wheels, which we were able to use as a dinner table. Location was great for going to the Ark Encounter, Creation Museum, Louisville, Bourbon Trail, and Buc-ee's! Price was GREAT!
  : The pool was gross, very cloudy. Cleanliness was lacking in the main areas, elevators, hallways, etc. There were dirty linens for the sofa bed. Breakfast was scraps, with 30-45 mins left in the time frame. Thankfully the Waffle House was in the parking lot. The room was never cleaned, however, housekeeping came in to empty our garbage and take our towels, but didn't leave enough towels for our family. It was strange to have housekeeping come in and not actually clean the room. Front desk workers were somewhat incompetent. Couldn't get us a clean pillow for the sofa bed, which had dirty linens from the last guests. Said they don't have access to pillows. We requested a 3rd key the next day, and then all 3 keys were deactivated. Frequently had to request clean towels in the pool area because there weren't any. Unfortunately, I would not stay here again.

Wonderful
Traveller Type: Family with Young Children
  : Beds and the room were very comfy.
  : No coffee in lobby

Pleasant
Traveller Type: Family with Young Children
  : We liked the location, the use of the gym, and breakfast items.
  : There was no daily maid service, we had to ask for toilet paper, soap, trash bags, cups for coffee and tea, and extra towels. Most of these items were not provided in the room upon arrival. The breakfast could have been hotter.

Very Good
Traveller Type:
  : Clean
  : Hod no microwave had to ask for towels cold indoor pool

Very Good
Traveller Type: Business Traveler
  : Clean. Nice staff. Comfortable beds. Nothing bad to say

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : The rooms were very big and clean. The breakfast had a very good assortment.
  : Every day there was a new piece of whatever in the elevator... crumbs, a cleaning bottle, a little spoon. The stairway to the second floor, as well as the hallway, smelled like marijuana.

Good
Traveller Type: Family with Young Children
  : It was available last minute and relatively new.
  : The roach in the shower was icky.