Old Bank House Hotel

Very Good
Traveller Type: solo traveller
  : Breakfast was excellent but a bit too much for me as you get really large portions.
  : I understand they have new owners and they are going to modernise the rooms unfortunately for me the room I had was dated and I stayed at the hotel on the coldest week of the year and because it didn’t have any heating it was exceptionally cold although they did give me an electric heater which helped .The staff were wonderful always making sure I had plenty of milk and tea in my room and just generally very friendly and helpful which is lovely because I travel on my own so it doesn’t make me feel uncomfortable..

Very Poor
Traveller Type: young couple
  : Great location
  : In a nutshell – the accommodation we were provided with at the Old Bank House was not fit for safe human habitation. We booked a room in January via Booking.com for two nights when the outside temperature was -5 and interestingly enough the temperature inside the room was very similar due to the fact that the hotel has no heating at all (and no hot water either although plenty of cold as once you turn on the shower you can’t turn it off). After a very miserable late arrival first night we had to book in elsewhere for the second night. There was nowhere to complain on the night as we were literally the only people in the hotel – no staff, no other guests and no means of contacting anyone. The only point of contact was the rented out restaurant in the basement and they shut up shop at 8.30pm. After 12 days of dispute we finally did get a refund - most of the difficulty with this was down to Booking.com and not the owner.

Very Good
Traveller Type: family with young children
  : The hotel was great value for money. We were travelling for a funeral and therefore had to book quite late. We needed accommodation that would be suitable for elderly guests with some mobility issues and limited income! Although there are stairs to all the accommodation, the room on the lower floor was accessible for my parents with a short flight of stairs. The Ranch restaurant on the ground floor was convenient and had a lovely atmosphere. The breakfast was great value with a good choice including delicious porridge. The staff were extremely helpful and caring - they dealt with all our requests and questions without any fuss - nothing was too much trouble and they made sure that my parents were warm and comfortable and helped with their bags. The beds were also very comfortable. We were staying in January which was out of season so the restaurant was not open in the evenings but the staff recommended alternatives in Gorey. The weather was cold and, although there is no central heating, the rooms were very warm with electric heaters that worked very well. The hotel is still in a process of refurbishment but the staff are lovely and the hotel deserves to do well. I also liked the location as the hotel car park was free and made parking so much easier. I could walk to the beach in roughly 5 minutes for some fresh air before breakfast (it would have taken my parents much longer but it is a flat walk; if we had had more time, they would have managed it) and the local shops of Gorey village were all within 2 minutes walk of the hotel.
  : I think the hotel had just opened up after a winter break and the hotel living room space was still closed or at least too cold to sit in which would have been nice to know in advance but wasn't the end of the world as we did not really need it. We knew that the hotel is in the process of being refurbished so understood why the car park surface is a bit rough. Staying out of season meant it had been difficult to contact the hotel directly with questions before our stay but I managed to make contact by telephoning the number for the Ranch restaurant and found that the staff are the same - this could perhaps be made clearer on Bookings.com as it would help.

Disappointing
Traveller Type: young couple
  : it was clean and in a great location for our needs
  : terrible shower . shower room needs an update . the whole room needed an update . 11 plastic plants in our room . furniture needs upgrading . on ground floor very noisy . no bar facilities ( bar / restaurant closed at 9 but we found it shut at 8,30 ) we paid £100 per night totally overpriced.

Very Good
Traveller Type: solo traveller
  : The Ranch Restaurant.Great food and good service.Great response to getting the room warm by the staff.
  : Lack of central heating in the coldest week of the year.Very rattly sash window.

Good
Traveller Type: young couple
  : The room was comfortable if a little small and the service was good.
  : Nothing

Pleasant
Traveller Type: young couple
  : To many people smoking, the smoke from down in the garden coming into our room. Very unpleasant! People should smoke away from the building.