Best Western Grimsby Oaklands Hall Hotel

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: family with young children
  : The staff were lovely. The main public areas of the ground floor and the grounds are beautiful.
  : The whole hotel smells of cooking and not in a 'mmm delicious' way. It smells of fried food from the reception up into the rooms. The room we stayed in was very tired and dark and not what I would expect of a Best Western Hotel. The bathroom was pokey and looked like it hadn't been touched since the late 80s. The whole of the residential area looked worn and a bit grubby, a real surprise after the entrance hall and the photos on Booking.com. The shower was a tepid dribble and the bath never got up to temperature. The breakfast took 45 minutes to come out and was awful. We were told in advance that there was a wedding during our stay but we were surprised at just how loud it was. In fairness, the hotel can't help that but it is worth noting if you're going for a quiet stay or have young children. You will feel like you're staying in the party.

Very Good
Traveller Type: solo traveller
  : Breakfast was a bit slow on delivery and had to ask for cups and glasses as they had run out but to be fair it was busy.
  : Just felt the staff were not quick enough to react on breakfast service .

Very Good
Traveller Type: young couple
  : Location, facilities, food friendliness of staff and efficiency.
  : Room was above events room and was noisy

Wonderful
Traveller Type: young couple
  : Dinner was very good. The staff and service were excellent.
  : The cooked breakfast was a little disappointing.

Pleasant
Traveller Type: family with young children
  : The hotel is beautiful, the staff are fab, food in the restaurant is excellent, room was clean and large , Loved it
  : Unfortunately there were 2; weddings on the Saturday, one in the hotel and one just away from it, on the Saturday we were woken at 7 am by wedding guests excited voices , going between rooms, doors banging etc, the weather was really bad that day but sun came out wedding party was in and out of front door, which our room was right above ? So we had noise, the disco and event went on until midnight more noise, and the guests continually out the front door to smoke access drink from their car boot and noise in general this kept going until 01.20 , then we went to breakfast at 850 the next day and had to wait a considerable amount of time for our breakfast due to wedding breakfast guests.So I know it says there may be noise as this is a wedding destination, so therefore put your customers away from noise or keep the wedding party away from normal customers, increase staff to provide the service that you are paying for. I loved the hotel and was excited as it's beautiful and in a beautiful setting the lady in the restaurant that seems to be in charge was helpful and totally amazing, and then the experience turned poor due to other people not having respect for your guests.we were informed there was a prom on the Friday night, but we had no noise at all

Very Good
Traveller Type: young couple

Good
Traveller Type: young couple
  : Staff, Location, comfort, plentiful parking,
  : TV aerial lead in bedroom brokenRestaurant prices higher than expected, though generous (perhaps overly?) portions

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children