Holiday Inn Express Hotel & Suites Hagerstown an IHG Hotel

Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Good
Traveller Type: young couple

Fair
Traveller Type: family with young children
  : We enjoyed the breakfast and the cleanliness.
  : Upon arrival to the room we noticed the temperature regulation was not working. The room was extremely warm and uncomfortable for us and our 3 children. We noticed that the floor next to the air conditioning unit was soaking wet (basically puddled) with water. I went down to the front desk to bring this to staff attention and was told that there was no maintenance on site to help with the issue. Furthermore, there were no other rooms available to be moved to so we were given a stack of towels to place on the floor where the water was. The towels were soaked as well and it became even more of a mess. Since the unit was not working correctly the sleep that night was terrible. We also noticed that the side entrance door was unlocked all day and night. Anybody could’ve noticed entered the hotel so safety was somewhat of an issue. Also, our room key could not open the door to the pool room and we had to seek staff assistance to open the door for us.

Wonderful
Traveller Type: young couple
  : Nice new rooms
  : Construction

Wonderful
Traveller Type: family with young children

Very Poor
Traveller Type: solo traveller
  : Do not stay here
  : IMAGINE THIS: you’re a 19 year old female traveling alone. You’ve just drove 6 out of your 12 hour drive home from college. It’s 12 am, raining and you walk into this hotel with an online reservation. You go up to the desk and after checking your ID the receptionist tells you that you can’t check in because you’re not 21. He further proceeds to insult you for not being old enough and says that since you’ve booked online that you probably won’t get your money back. This man does not offer any help in finding another place to stay and even if you had parental permission over the phone still “nothing he could do”.This happened to me over the weekend and I was forced to frantically find a place to stay late at night as a young girl. All I was looking for was a safe bed for the night. This was very unprofessional and the lack of hospitality and kindness was extremely upsetting.

Wonderful
Traveller Type: young couple
  : Very clean and well maintained
  : All was excellent

Wonderful
Traveller Type: family with young children
  : Clean, friendly staff

Very Good
Traveller Type: family with young children