Best Western Premier Alsterkrug Hotel

Very Good
Traveller Type: family with young children
  : The installations are in very good state and it is all very clean. The restaurant for lunch is excellent and the staff there very friendly.
  : The location is only convenient if you want to stay near the airport. To get to the city center it takes from 40 to 60 minutes.From 8am you won’t be able to sleep anymore because the cleaning staff will wake you up with the noise. I know they are just doing their job but the walls might just be very thin. Also, there was a weird smell every time we entered the room. My sister mentioned it could be the cleaning solution. Once the AC was turned on, the smell would go.When we arrived, almost at midnight, the man at the reception was not friendly at all and asked for the room to be paid. I remembered I had paid for it almost a month before but since I was very tired I didn’t double check, I gave my card. At checkout I mentioned to the lady in the reception I had indeed paid twice but she had already cancelled the second payment and returned the money, which shows great service.