City Hotel Hannover

Policies

When booking more than 3 rooms, different policies and additional supplements may apply.

WiFi is available in all areas and is free of charge.

Public parking is possible at a location nearby (reservation is not needed) and costs EUR 10.50 per day.

Pets are allowed on request. Charges may be applicable.

Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
People 4 years old and over stay for € 25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Guests need to meet one or more requirements to stay in this property: proof of full Coronavirus (Covid-19) vaccination, a recent valid negative Coronavirus PCR test, or recent proof of Coronavirus recovery.

Having breakfast in the breakfast room is only possible for guests fully vaccinated against or recovered from COVID-19. Guests who have tested negative will receive a packed breakfast.

Please note that the hotel reception is closed between 20:00 and 07:00. If you plan to arrive between 20:00 and 07:00, you can use the hotel's check-in machine.
Reception working hours on Sunday from 7 a.m. to 1 p.m. Check-in takes place via the check-in machine using a password.

If you wish to use the check-in machine, you must contact the hotel in advance. Contact details will be included in your confirmation e-mail.