Hotel Zur Engelsburg

Disappointing
Traveller Type:
  : Location,
  : Rooms was cold, and smell mould, staff cheated on the bill after dinner, (added couple extra beers)

Good
Traveller Type: Traveling as Couple
  : nice view from windows. clean big room with balcony convenient restaurant
  : great previous glory now a bit dated deco

Pleasant
Traveller Type: Traveling as Couple
  : friendly helpful staff
  : very dated . our room had a bathroom outside our room and adjacent to someone elses room

Very Good
Traveller Type: Business Traveler

Poor
Traveller Type: Solo Traveler

Good
Traveller Type: Solo Traveler
  : Descent breakfast, nice location and friendly staff. Great dinner.
  : Lots of smoking indoor and outdoors. Very noisy.

Fair
Traveller Type: Traveling as Couple
  : The location is great!The hotel is surrounded by trees and it is very quiet. Fresh air and a great view.The food in the restaurant was tasty and the portions were big. The breakfast was also OK. The receptionist and the waitresses were polite and professional. The free parking was a nice addition.
  : The double room (we were given the key for room 204) didnt correspond to the description/photos presented in Booking. The room was dark and small. In addition, the sink was damaged. There was no balcony or terrace, no sofa, no free toiletries, no alarm clock, no bottle of water. My husband and I usually like to sit on the balcony in the evening talking and enjoying the weather/ view. That is why I spoke with the owner and ask her if we could be moved to a room with balcony. She was extremely rude and said that the rooms with balcony are assigned only to people who stay for 3 or more nights in the hotel. There was nowhere a disclaimer when we booked the room. The balcony was stated in the description. I asked politely how this issue could be resolved and she rudely responded that she couldnt do it and it was not her problem. She even turned her back and left the room. I was shocked of her behavior. We later noticed that there were rooms with balcony that were not occupied that night.We had dinner in the restaurant and noticed that the owner was going from one table to another greeting the guests and asking them questions politely. At one point she had to pass near our table, but she didnt even look at us. She just missed demonstratively our table and went to the next one. Her action definitely made us feel unwelcome and uncomfortable. We visited more that 40 countries in the world so far, but we have never been treated this way. All people/guests should be treated equally. All people, regardless of their nationality, culture, religion or the language they speak, should be respected. We may not remember the name of the owner/hotel in the future, but we will definitely have this unpleasant memory in Germany.Our suggestion to the hotel:Please make the necessary changes in Booking, so the description of the rooms is correct. The rooms with or without balcony should be clearly distinguished (even if this would reflect the price).

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Business Traveler

Pleasant
Traveller Type: Solo Traveler
  : Rich breakfast buffet. Good German coffee.
  : Personnel was very friendly and accommodating.