Hotel Corsten

Very Good
Traveller Type: Business Traveler
  : WIFI password was not accepted, both of them. But I had my phone so was ok.

Good
Traveller Type: Solo Traveler

Good
Traveller Type: Business Traveler
  : really good breakfast & helpful staff. Good location near train station but couldn't hear it
  : bed was far to soft

Wonderful
Traveller Type: Traveling as Couple

Fair
Traveller Type: Family with Young Children
  : 1. Location was good. 2. Bike-friendly: there was space on the ground level for us to store our bikes. 3. We appreciated very much the kindness of one member of staff in the morning: after we checked out when we were preparing to leave on our bikes in the POURING rain, she stepped outside and invited us to go back into the hotel to have a coffee and wait until the rain slowed down. This was a very kind gesture and we thank her especially. 4. Also a big thanks to the chef who spoke English, and could therefore help us communicate with reception.
  : Check in was a hassle. Although we had booked a room for 4 people (2 adults, 2 kids), we were given a room for 3 people. Staff at reception spoke no English, French or Spanish, and we don't speak any German, so this made communication difficult. The chef from the kitchen who spoke English was called to assist. He explained that Booking often makes deceptive promises but that hotel itself cannot deliver on. A simple solution would have been to put a single mattress or a cot in the room, but staff said they had none. A long telephone call between staff and management still did not lead to any solution. Finally, the staff said they could give us a single room for their "regular" (exorbitant!) rate. We declined this offer, because we had already paid Booking.com for a room for 2 adults and 2 kids. But after our family had cycling 60 km, we were exhausted, sweaty and hungry, so we suggested to pay HALF of the cost for the additional single room, and they agreed. I got the feeling this scenario was not unusual for this hotel, and staff were quite happy to put the blame on Booking, while continuing to benefit from their business, rather than finding a sustainable solution to this problem. In the future, I will not rely on Booking.com's confirmation email. I will instead call the hotel reception ahead of arrival to make sure it can deliver the promised room.