Atlantica Caldera Palace

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:
  : Beautiful hotel with beautiful staff, the rooms were big and very clean. we took the all inclusive and there was a variety of food and restaurants. Alisa from customer relations welcomed us to our stay, she was informative, kind and patient . We had an amazing vacation, didnt need to leave the hotel :)
  : The service at the snack bar was very bad, the cashier was rude and unpleasant.

Very Good
Traveller Type: Family with Young Children
  : Liked the room/ beach and staff
  : The food wasnt great

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : I do not recommend the hotel at all. The staff is very unfriendly, 80% of the hotels are not allowed for children. There is a 20-minute wait in line for the all-inclusive breakfast/lunch/dinner, waiters at the pool come 3 times throughout the day. A very stressful experience, they are also very rude at the reception. Do not come here at all, choose another hotel
  : The beach is extremely small, mostly there is no place on the beach, the children's pools are full, hygiene is 0. It is very inconvenient to function with a wheelchair, very bad organization of elevators.

Wonderful
Traveller Type: Traveling as Couple
  : It was beautiful! Our room was amazing, so much space and a private pool. The staff were great, the pools were great, walk across to the beach. They had entertainment every night. You didnt need to leave the resort if you didnt want to.

Very Good
Traveller Type: Family with Young Children
  : Really enjoyed variety of pool choice available, specially for children. Also enjoyed the beach which was on door step.
  : Tried to ring room service many times there was no answer. There was no information regarding numbers I.e reception number or any others. There was no proper information into other Resturant I.e if the meal in other restaurants were included in price or if you had to pay individually. Bars and which were open as and when. And entertainment, just would have preferred little more on paper than bits on tv intro. Also some of the food I.e peas, sprouts such vegetables were slightly under cooked and also some of the food was so salty that you couldnt eat it I.e roasted potatoes even though they would have been perfect if it wasnt for lots of salt.

Very Good
Traveller Type: Solo Traveler

Fair
Traveller Type: Family with Young Children
  : Absolutely fabulous room we were very impressed on our arrival we booked a seaview but got a seaview swim up room probably one of the nicest rooms we have stayed in ever. And we do travel a lot as you can see from our reviews. After all this it went down hill badly. .
  : We chose this hotel as it was 5* this was part of a 2 week trip to Greece we stayed here 6 nights how wrong this was. We have stayed in better 3* the food was very average all quite bland, Italian and mexican we left without finishing and ate out elsewhere. The Thai was excellent and staff were amazing and the breakfast was very good. Unfortunately quality of wine for a 5* was dreadful only one chose of red white or Rose after trying them all we chose not to. We spoke with Guest Services in relation to the wine and getting serviced prosecco/sparkling wine in a paper cup which I find completely unacceptable. I completely understand you cannot have glass around the pool but in any hotels I have stayed in before I have always been offered a plastic reusable wine/beer/cocktail glass. after the second day we chose to eat and drink out at our own expense rather than spoil our holiday. Entertainment for Adults was dreadful there was no entertainment or even background music around the adults only pool area, there was no atmosphere, the evening entertainment was like a Butlins holiday camp, everything was for kids apart from one night a Michael Bubl tribute he was very good. This hotel is run by TUI not Atlantica Caldera which I booked,very disappointed. Would never stay here again. Such a shame as the hotel rooms and pools were amazing.

Very Good
Traveller Type: Family with Young Children
  : Beautiful room, brand new. Italian and Greek restaurants and main restaurant were very good, kids pool and other pools were very nice. Excellent staff.
  : The hotel is marketed as a great hotel for kids but we found the hours of dinner and kids activities to be off. Dinner at main restaurant started at 630 and others at 7. 6 would be better, even 530 for main restaurant when it's a long active vacation day, little kids are tired. Young kids activities started at 8pm, even under 3, which seems crazy to me.Kids club opens at 10am, though many kids are up at 6am already so 8am or even 9 would make more sense.