Andaz West Hollywood-a concept by Hyatt

Good
Traveller Type: review category business travellers
  : Location
  : Used to be more sophisticated

Very Good
Traveller Type: family with young children
  : Localization was good and the rooftop had a beautiful view.
  : Have no breakfast included on the reservation.

Poor
Traveller Type: family with young children

Good
Traveller Type: young couple
  : We booked here because of location. Lobby was clean and presentable. We didn’t go look at the pool
  : Room wasn’t ready when we got there. Staff recommended we leave to eat and they would text us when the room was ready. An hour later we get back to the hotel to see if our room was ready yet because we didn’t get a text. The same staff member said he was bummed when we didn’t come back right away because our room was ready , when I asked why we weren’t texted about it he brushed it off. Didn’t offer us anything not even water. No hotel information was given to us. Upon entering our room we found a couple candy wrappers and a very dirty hand towel stuffed in a cubby in the bathroom. At that point we didn’t want to deal with the staff anymore, seems as though if you’re not a celebrity they treat you differently.

Wonderful
Traveller Type: young couple