Luxurious Hyde Resort Apartments

Wonderful
Traveller Type: family with young children

Very Poor
Traveller Type: review category business travellers
  : Room wasn’t cleaned before we came, there was garbage and food everywhere, beds used etc. We checked in at 7 and they made us wait until 1 am before the room was cleaned. The next day the key stopped working and the staff were extremely rude about it, Which made no sense especially after the first nights ordeal. As well as the room didn’t have much amenities - like shampoos or towels. The kind cleaning man gave us some pool towels. All said and done it was an expensive bad experience.

Very Poor
Traveller Type: family with young children
  : The best and only plus was the short distance to stores.
  : The shower was cold the entire stay. I have small children who had to take cold showers the entire stay. The staff was unhelpful and rude. I was charged $78 for pool and beach chairs when it said that they would be provided. I couldn’t even get trash bags for my room until my last day in the property. Condensation was all over the floor due to the type of tile, my 7 yr old fell and hurt herself first day there. First stay in Fort Lauderdale and absolutely to worst. Couldn’t cancel due to jacked up policy and it went down hill from there, parking was another $89. Parking attendant almost wrecked my rental due to jumping out to open the hatch and car not being in park. $1400 wasted well over priced for the value. Dishwasher so complicated I had to look it up on the internet in order to get it to work! The only reason I didn’t rate to lower because there wasn’t a zero!

Very Good
Traveller Type: young couple
  : The balcony view, the pool, and the ability to walk from lobby to the beach in less than a minute, made the stay exactly what we needed. Yards away from beach exit it’s worth the resort fee to have been provided with beach chairs and umbrellas set up by professionals.
  : When we came into our room after 4pm check-in housecleaning was still there . We waited on the balcony for about two hours for her to finish. It put a damper on the excited peaceful welcome feeling

Very Poor
Traveller Type: family with young children
  : To crowded. Elevator took to long to ride

Very Good
Traveller Type: family with young children
  : Everything besides the owner

Wonderful
Traveller Type: family with young children

Pleasant
Traveller Type: family with young children
  : The likes the location and amenities.
  : The worst part was the long wait for elevators during check-in and checkout. We waited 15 minutes for check-in and about 25 minutes for check-out- we arrived on Thursday but those people who had arrived Saturday really had the elevators delayed. My husband actually climbed the stairs from the first floor to the 27th with our beach bags. The room could have been tidier. We noticed hair on the toilet in the master bath and guest bath. The tiles in the guest bath has some mold. The tile in the guest bath is raised causing a trip hazard. Overall, the room and view was nice. Also, we had a bad experience at the bar on the 9th floor. We arrived during happy hour and tried to order drinks for our table. We were told by the bar that we had to wait for someone to come to our table for service. We waited but it was taking long so we went back to the bar. We were allowed to order, however, the bartender tried to take advantage of us by charging me $100 for 3 well drinks (margaritas, no extra shots) and 2 so-called premium margaritas($16 each). Then noticed that he did not use Grand Marnier for the premium margarita but instead used Grand Gala. I let that go thinking it might work. I tried paying with a debit card but was told they only accept cards with a chip instead of a swipe so I ended up paying cash. When I looked at my receipt I noticed that he charged me $16 each for all 5 drinks and added an automatic gratuity. I found this sketchy but I decided to let that go also. It wasn’t until my guests and I tasted those nasty drinks did I realize that something was awry. I asked someone to get me the manager who happens to be someone named Nelson who gratiously reimbursed me along with the drinks (we all refused the drinks).

Very Poor
Traveller Type: family with young children
  : The condo was great but there was no hot water.
  : I didn't like the fact that nothing could be done to turn on the hot water. We even asked if the gym or spa had a shower, or could we use another room to shower, but management said they couldn't do anything and we finally found a different place to stay.

Good
Traveller Type: family with young children