Holiday Park La Sapinière

Fair
Traveller Type: Family with Young Children
  : The noise insulation between units is very poor. On Saturday night there were drunk people making noise until 3:30 a.m.

Wonderful
Traveller Type:

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type:
  : The service
  : The appartment was WAY too small according to the pictures. A toilet right next to the kitchen with only a gyproc wall between them is absolutely awfull. Accoustics are terrible, you can hear someone breathing from the room above to the room below. You can literally hear the neighbours waking up...

Very Poor
Traveller Type:
  : Total disappointment
  : My problems in that property started after arrival. In the booking I declared late check-in at 9PM. I had difficulty to get in cause reception is working only till 6PM and they start at 9AM. Property informed that information about my late check-in was passed to booking.com not to them (hmm...interesting, I made reservation via booking.com, so where I should pass it?) I left early on the next day and I received a message from the property that I am not behaving properly, cause I did not pay the 150 euro deposit (I need to mention that I paid 626 euro for 10 night is advance) and my room is messy, as a proof they entered the room and took pictures of my unpacked belongings. I paid deposit on the next day and I thought that misunderstanding is clarified. The day after they told me in the morning that there are complains from the neighbours about the noise (interesting cause nobody informed me about it, what is more we were sleeping at 10.30PM) so certainly this was not true and they asked me to leave the property. I did not feel welcome there and I left the property. Apartment was left in perfect condition, I got 150 euro deposit back. They told me that I am going to get a money back from booking.com cause I paid to booking.com not to them. After a week, followed by several messages from my site hotel told me that they will not return my money cause I violated hotel rules and they have the right to keep my money. I asked booking.com for support and refund for the nights paid in advanced and they told me that the payment was made directly made with the property and they can only ask them to return my money... After several phone calls with booking they told me that hotel is not answering to their request. They assured me that they will report this property to they risk assessment team and am still waiting for the refund... If you want to turn your stay into a nightmare this is a great place to stay.