Candlewood Suites Huntersville-Lake Norman Area an IHG Hotel

Wonderful
Traveller Type: Solo Traveler
  : the staff here are outstanding! its not fancy but its a great value for the price. its a little bit dated but the hospitality is first rate and the amenities are very nice

Pleasant
Traveller Type: Senior Traveler
  : Bed was very comfortable.
  : We like a full bathroom; shower and toilet were in one area; sink was in the bedroom. Lighting was very poor. Breakfast was the pits. HORRIBLE CHOCIES . . . Special K or Raisin Bran for cereal; no muffins or pastry; no yogurt. Very limited.

Very Poor
Traveller Type: Family with Young Children
  : Nothing at all the room was horrible the air was broke the appliances were broke and the staff was HORRIBLE
  : EVERYTHING

Wonderful
Traveller Type: Solo Traveler
  : Nice property in a very convenient location. Staff are knowledgeable of great customer service skills. Keep up the Great Job!!!!
  : N/A

Very Poor
Traveller Type: Group Traveler
  : THIS HOTEL HAS A COCKROACH INFESTATION! We moved to 3 different rooms in our 3 day stay there. Every room they switch use to had cockroaches! We went to eat @ Outback Steakhouse. Brought our left offers and roached crawled inside our bag.
  : THE COCKROACH INFESTATION! ROACHES THAT GOT INTO OUT OUTBACK STEAKHOUSE LEFTOVERS. THE ROOM SMELLED OF MILDEW AND FEET. THE BATHTUB/SHOWER WAS DIRTY! THE MANAGER WAS NONCHALANT WHEN WE COMPLAINED ABOUT THE ROACHES. WE WERE MOVED TO 3 ROOMS IN 3 DAYS!

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : They knew my situation, the condo that I had rented, fell through, so instead of staying 1.5 weeks, like I originally thought, we ended up being there four weeks and every day they asked me for money.!!! Even after I paid $1,000 when I got there and then two weeks later, paid another $1,500!!! I parked one spot into the kambuto parking lot, right beside the hotel( the parking lot is connected) and it cost me $250, the manager could have called the owner of the Kabuto and said I was staying at the hotel, but she did not do that for me. Not one time in a month did they offer to clean my room, not one time did they offer to bring me any clean towels. The decor has been the same for 25 years. I will never ever go back to that hotel

Very Good
Traveller Type: Traveling as Couple
  : Location
  : Front desk

Pleasant
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple
  : Location
  : Terrible front desk

Very Poor
Traveller Type: Solo Traveler
  : I reserved a room from the road in Huntersville, a great location for North/South travelers. My friend helped me locate a room there on the fly.
  : They increased the charge for my pet. My friend found this hotel that advertised a pet for $25 a night. When I arrived at the location, they said they had tripled the pet rate. They said I needed to contact BOOKING.COM to help me. We had a disagreement as to who was responsible for the advertised rate on a third party site to drive business to their facility and upholding the online advertised price. I asked the girl at the desk to annul my charge and I refused to sign for it.