Ilkley Riverside Hotel

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : Location was excellent next to the Riverside Park. A short walk into town. Good facilities attached to the hotel i.e good bar with food. Attached fish and chips, snacks, coffee takeaway we think is ran by the family business. Outside seating and Alfresco Bar and Restaurant. Breakfast was good , we had a lunchtime meal in the bar which was good value. We are out in the evening. The bar supports a good selection of real ales which is good to see. Staff were very friendly and the chap who took us to our room and then worked behind the bar ( and other associate roles within the business ) went out of his way to offer us information and make us welcome. Also the lady who I suspect was the owner (sorry did not catch her name) served us breakfast was also very friendly and helpful.
  : The description and details Booking.com provided for the room was not correct. The room we were given was an attic room and also nice and comfortable it was not one of the larger rooms with facilities identified by Booking.com. All standard double rooms were the same price so we had not been charge wrongly for the room. If we return we will book direct to ensure our room choice. Our score reflects that and not the hotel.

Fair
Traveller Type: Business Traveler
  : Lovely breakfast. Beautiful Location.
  : Room was very poorly cleaned. Chair provided not fit for purpose (legs look like they were about to fall off). Room is due maintenance and some improvements/upgrading are required.