DoubleTree by Hilton Cleveland South

Poor
Traveller Type: family with young children
  : Very dirty. The floors were dirty in the room, under the beds was absolutely disgusting. Full of dust bunnies and trash. The pool had a bunch of hairs in it and the hot tub had what looked like baby poop in it

Poor
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Staff was nice
  : Staff told me I'd get best room it was by the back door every time someone came and left door slammed no sleep horrible stay

Good
Traveller Type: young couple

Fair
Traveller Type: family with young children
  : Not much except location
  : Pool not openNo one replenished towels or emptied trashBed are uncomfortable

Very Poor
Traveller Type: family with young children
  : Spacious rooms
  : 1. Grounds not kept, trash can overflowing, trash in hallways, lobby and front entrance2. Kids running down the hallways banging on room doors all throughout the night.3. Roaches in room 4.asked for extra towels the night I got in, never got them. Next day called an asked again. I was brought wet towels.5. Out door pool not opened for guest.6. Pools not properly treated to protect guest because property management cuts corners7. No warm welcome or smiles from the front desk staff at night. Night person not a fit for front desk especially for a Hilton. Need to hire high level team member that’s invested in the brand8. a woman from hotel was arrest for sex trafficking at this location. This location has to be aware of this, no extra security or protection for guest and kids9. Property management not onsite at night to maintain and ensure a quality experience 10. A parent booked a 13 yr old birthday party and there was an incident Saturday night in the pool area that resulted in a girl calling her brother where 6 guy came with guns to settle the dispute which resulted in police being called. Parents left the kids in hotel to go out and the girls called other friends to come which resulted in an unpleasant experience for all guest staying at this location11. I got no sleep and could be comfortable staying at this hotel.12. Needs new management. 13. My room smelled like smoke14. Someone was smoking in their room and it set off the fire alarm.15. No follow up from property management regarding my experience.