Hampton Inn Iowa City/University Area

Good
Traveller Type: family with young children
  : The staff were extremely friendly & helpful. The breakfast was good. The facility was very clean. The location was ideal for us.
  : I was confused by the free WiFi as advertised but to get it you had to sign up for Hilton Honors which I didn’t want to do at the time. I think that’s bad advertising & misled information. I was also frustrated that we couldn’t get a 2 bed room with a walk in shower. Also there were only 2 handicap parking spots which were both taken. The staff were accommodating to let me park in front while unloading my mother who is handicapped & our luggage so it worked out.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Location and Breakfast
  : Hardly ever saw staff around.

Wonderful
Traveller Type: group
  : fine
  : The hot tub was not working.

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: family with young children
  : Location
  : Dirty towels no wheelchair accessible rooms outdated showering. Toilet not Ada.

Wonderful
Traveller Type: young couple

Poor
Traveller Type: family with young children
  : Swimming pool was closed

Very Poor
Traveller Type: family with young children
  : Close to campus
  : Everything from start to finish was a bad experience. Upon arrival the front desk receptionist had trouble finding our booking. The whole process took over 30 minutes for her to get us situated in a room. I had previously called a week before our stay to ask for adjoining rooms and at one point, she told us that the only thing she could do for us was get us close rooms. Eventually, she was able to find her second booking because she kept telling us it was in a different name.Upon entering the rooms, only one of the room key cards worked. The front desk receptionist had to let us into the second room and we never received cards for that room. The showerhead was detached from the wall.Once we got ready to go to bed, we pulled back the sheets, and there was blood on the bed that went through all of the sheets. Clearly the sheets were not cleaned prior to our stay.At 9 PM we had to go out and speak with the receptionist then she gave us incorrect sheets so we had to go out again and get all of the new sheets.

Disappointing
Traveller Type: family with young children
  : We booked what we thought was a room with 3 beds, but when we arrived the room only had 2 beds. We had to get creative with a chair and footstools for one of our kids to sleep.Would be nice if breakfast opened earlier.