SpringHill Suites Island Park Yellowstone

Wonderful
Traveller Type: Traveling as Couple
  : Great location, great staff, and great breakfast
  : I requested room with a view on river and they responded theyd honor that, then when we arrived we for view of highway instead and no rooms available for river view. We were extremely disappointed about that

Poor
Traveller Type: Traveling as Couple
  : Nice amenities
  : Booking.com mentioned that the reservation is selected was a room with mountain ciew. But the hotel denied us that room and lied to us and gave made up reason and gave us a room with parking lot view. I paid extra money for a room with view but this was very disappointing from Booking.coms side that you provided misleading information on your app and website

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler
  : It was beautiful and clean. The staff were very friendly and helpful.
  : While I visited I was disappointed that a lot of things were closed up still for winter.

Very Good
Traveller Type: Traveling as Couple
  : Clean, nicely designed
  : No temperature control or ability to turn offOur "view" was of the parking lot

Very Good
Traveller Type: Business Traveler
  : The room.
  : The continental breakfast.

Good
Traveller Type: Traveling as Couple
  : Clean up to date location facility and rooms. I appreciated the staff relocating us promptly when our original room thermostat didnt work and the room was cold.
  : I was disappointed that we and other guests were upgraded to the double queen room for free. Us and others just wanted the king room we booked & didnt need 2 beds. Overall not a big deal but wasnt exactly what I was hoping for.

Very Good
Traveller Type: Family with Young Children
  : Gorgeous location on the river. Large modern rooms and new, clean interior. Breakfast was mediocre free hot hotel food.
  : Breakfast

Very Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type:
  : Hotel was very pretty, new and clean.
  : Upon arrival we went to check in to be greeted by a sign that said we will be with you momentarily 20 minutes later still could not find a staff member despite me walking all over the lobby and even to the pool area I even resorted to calling the desk to try to get somebody to answer, but that failed as well and was sent to voicemail, finally a staff member ended up coming out. I verbalized to her that I had been here waiting to check in for quite some time and all she could say was OK. I had booked two king rooms approximately three months prior to our visit. She checked us into queen rooms unannounced to us until we walked into one of the rooms so I went back to the desk to tell her I had booked king rooms and she put us in the wrong rooms, and she told me you cant have the rooms you booked because we are out of them so all you can have are queens I informed her it had been months since I made the reservations and even paid extra to get the king rooms and she again reiterated the statement that I could not have the rooms that I booked. After a few minutes and her realizing that I was not going to accept that answer, she went to to get a manager who had the audacity to state because you booked through a 3rd party site (booking.com) that she did not have to honor our room choice and that we get bumped out of our rooms first to make room for Marriot members . I told her I have used booking.com many times and never had an issue to this she had no answer! Needless to say desk staff and management at this hotel need some serious improvement and Marriott needs to reevaluate if they want to do business with booking.com if they will be treating customers this way.