Santa Ottoman Hotel

Very Poor
Traveller Type: Family with Young Children
  : The only good thing about the hotel is the location, close to istiklal street
  : The hotel management is unprofessional and does not cooperate. They gave us a different room than we had reserved, we were 4 adults but they gave us a room for 3 adults. (We booked 1 double bed + 2 twin beds but they gave us only 3 single beds & a foldable children's bed which was unacceptable) When we asked them to change it and give us the room we booked, they simply refused to accept their mistake and they kept on denying. In reality, they had overbooked and gave our room to someone else. Once they get the money, they are not polite and deny everything. Secondly, the breakfast is not an open buffet, they had prepared a breakfast plate in advance since early morning which does not look fresh, the food had also gone bad by breakfast time. The portions were also small with the same basic food everyday, they don't even give you water unless asked. The staff was unprofessional wearing bathroom slippers in the restaurant. Lastly, the tv remote was broken, there is a serious sewage problem with the sewage smell in the bathrooms, we told them about the sewage smell and they admitted that there is a problem with the whole hotel floor. The room flooring is also slippery and a hazard for slipping and falling. The property building and structure itself is very tired. We don't recommend this hotel at all, there are better hotels within the same location and price. We did not want to stay but due to Eid holidays, other hotels were not available and we had already paid while booking before. Otherwise we would not have stayed. Our trip was absolutely ruined because of their mistakes and they don't admit to anything. We regularly travel and nearly visit Istanbul (Taksim) every year but this was the worst experience we had so far.

Poor
Traveller Type: Traveling as Couple

Poor
Traveller Type: Solo Traveler
  : O M G What a breakfast you get . Same breakfast on everyday. 90% people left there breakfast everyday. On the plate 1 egg 4 black 4 green olves spoon of old salad 2 slice of cucumber 2 pieces of tomato 2 slice of old meat 1 slice of salami 1 butter 1 jam 2 4 small square of cheese. Sorry 6 pieces of dry cold chips 1 boiled eggHorrible to eat Sound a lot what written here Disgusting
  : The breakfast horrible90% people left breakfast. The guy save the egg n meat and couple of stuff on plate .i left my breakfast and same plate of breakfast were given to different people You have to pay for juice You get coffee or tea

Very Poor
Traveller Type:
  : Rooms was very poor smelly and unhygienic Bed was very pathetic There was no shaving razer at all Much congested room Overall totally unsatisfied Breakfast was also very poor not fresh and cold Staff of restaurent is not educated and dont even understand the English Room was scary No waiting area in hotel No lobby No ambiance Over all pathetic environment
  : Nothing as praised

Good
Traveller Type:
  : I was glad
  : The noise coming from the streets