Holiday Inn Express & Suites Kansas City Airport an IHG Hotel

Poor
Traveller Type: family with young children
  : It was in a good location. The room was comfortable once we got moved into a room with a working toilet and that didn’t have a horrible noise coming from the air.
  : We had to switch rooms because toilet wasn’t working and air was making horrible noise. Finally moved us after telling us maintenance had fixed the problems only to return to room to see no one had been to the room to fix anything. Then we were harassed all evening, with calls saying there was a noise complaint from the room below us…. We weren’t doing anything. They even came to our door at 11pm and woke us up, all children and adults had been sleeping for several hours, to tell us they were still complaining. We were sleeping! I know another customer making false noise complaints isn’t really the hotels fault but after we talked to them several times I think the knock on the door at 11pm was unnecessary.

Pleasant
Traveller Type: Family with Young Children
  : The room itself was nice. The beds were very comfortable
  : The breakfast was a joke. All reheated food and not done welldried out and tasteless. Constant constructionlobby was constantly dirty with construction people in and out. I tried to work from the room during the day and it was extremely loud. Also the bathtub overflow drain in our room was just a plastic pipe sticking out of the bathtub

Poor
Traveller Type: young couple
  : The shower water was hot
  : You have to use room key for lights to come on . We paid for king room but the bed looked like a queen our feet hung off the bed …very uncomfortable stay

Good
Traveller Type: Traveling as Couple

Good
Traveller Type: young couple

Poor
Traveller Type: Traveling as Couple
  : The shower water was hot
  : You have to use room key for lights to come on . We paid for king room but the bed looked like a queen our feet hung off the bed very uncomfortable stay

Poor
Traveller Type: Traveling as Couple
  : I chose this hotel because of the hot tub and pool. After checking in and going to the pool room I found out there was no longer a hot tub and the pool water was green and cold

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type: Business Traveler
  : Friendly staff
  : Could have been cleaner

Wonderful
Traveller Type: family with young children