Montage Kapalua Bay

Wonderful
Traveller Type: Family with Young Children
  : Everything was great. Condo was large with a great view. Service by valets and concierge was top notch.
  : Nothing

Wonderful
Traveller Type: Traveling as Couple
  : Food was great, beach facility was awesome

Wonderful
Traveller Type: Family with Young Children
  : Unbelievable beautiful property with incredible views from balcony and gorgeous decor, welcome champagne and fruit.
  : On property dining options are spare, very strict food rules around pool, price is very high

Good
Traveller Type: Family with Young Children
  : My third time staying at the Montage...The premises are always very clean and high expectations of this location are usually met The grounds are very well kept and clean
  : For the prices they are now charging my expectations were set very high and the shortage of staff was apparent! Usually they know everyone by name and service is above par, although I know in times of Covid there are challenges the prices they are charging should reflect quality of service! Cabanas were not attended to like In the past and service at the restaurant was far below the usual service we have expected in the past! Children at the pool were unsupervised and jumping and cannonballs off the rocks and no one cared that the guests were annoyed where in the past it would be addressed right away

Wonderful
Traveller Type: Family with Young Children
  : The room was gorgeous - very well appointed, everything we needed for a comfortable stay. They upgraded us to a three bedroom suite so tons of room. Breathtaking views. Pictures don't do it justice! Family friendly resort with an awesome pool and beach.
  : I felt like they could have had more options for food on the property but I guess I just being picky but really that is my only complaint. Restaurants were good but quite pricey.

Very Poor
Traveller Type: Traveling as Couple
  : Good rooms, no complaints, but the service and staff are terrible.
  : I DO NOT RECOMMEND THIS HOTEL, very poor service, the staff is not trained.,behave arrogantly.I'll start in order, my wife and I decided to stay for one night, I paid all fees and taxes through the booking site, it turned out to be $ 2000 per night.When we arrived, we were met by a smiling guy, asked for an ID and a credit card, while not saying that we had to pay a deposit of $ 500 on the booking site, this information was also not there. When I went to my account, I was shocked.Then it turned out that they have paid Parking on the territory. This is a 5-star hotel and a paid parking of $45. It turned out later. They didn't tell me about it, I accidentally asked, after that I raised a scandal and called the manager to settle the scandal, they gave us free parking and immediately returned the deposit. The story does not end there. When we checked out at 11:00 the next day and went to the reception. They made us pay a resort fee of about 69$, note this is in addition to the amount that I already paid including all fees and taxes, they said some kind of resort fee that is not included in basic payment on the booking site. Don't go to this hotel if you don't want to ruin your holiday. They will try their best to deceive you