White Rock of Kos Hotel - Adults only

Wonderful
Traveller Type: Traveling as Couple
  : Nice hotel, exciting view from the balcony down to the beach, all brandnew. Staff is outstanding - the crew serving breakfast was one of the best we ever experienced - extremely friendly team working. There are several buildings going down the hill - we had one of the lower ones - so to get up to the main building where the pool is located and breakfast is served there's an option to call a golf-cart at the reception or using the climbing for exercising....The suite with a jacuzzi outside is really spacious and provides a lot of privacy.
  : There's nothing to complain about....

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : Friendly and good staff, with the exception of the hotel employee who replied to messages on Booking.com;The view is amazing;The room is a good size;Good welcome drink and appetizers;Good breakfast;Great lunch;Dinner was enjoyable, I felt that there was room for improvement;Amazing massage, really good spa experience;Price: I found the price to be quite reasonable. It was a true bargain, especially when compared to the prices of other 5-star hotels in the Kos area (5 nights/6 days - 1,064.00).
  : I hope this message finds you well.I am writing to express my thoughts and experiences during my recent stay at your esteemed establishment, White Rock of Kos, which regrettably left me less than satisfied.I believe constructive feedback can lead to improvements, and I trust that my comments will be taken in that spirit.Upon my arrival, I was initially excited about my stay at your hotel. However, several issues arose that hindered my overall experience.Again, I believe it is essential to bring these concerns to your attention in the spirit of constructive feedback, which I hope will help improve the quality of service for future guests.Firstly, I encountered a significant issue with the bathroom facilities in my room. The shower caused the bathroom to flood, which was not only inconvenient but also potentially hazardous. Furthermore, the bathroom drain emitted a foul odor that persisted throughout my stay (the fact that a substantial amount of debris was extracted during this process left me concerned about the cleanliness standards), despite my attempts to address the matter with your staff. It was evident that the cleaning standards in the bathroom drain were not up to par, and this was disappointing for a guest at a hotel of your caliber.I made several complaints at the reception desk regarding these issues, and while I appreciate the prompt response in sending a professional to address the drain problem, the resolution was far from satisfactory. Despite their efforts, the unpleasant smell persisted, which compelled me to keep the bathroom door closed and the balcony door open to mitigate the discomfort. On occasion, I even resorted to using the pool area bathroom to escape the persistent odor in my room.I also contacted your hotel through Booking.com to express my concerns.Regrettably, the responses I received from your staff were less than ideal. The comments made by your employee left much to be desired in terms of customer service.

Wonderful
Traveller Type: Traveling as Couple
  : Location Spacy and comfy rooms Pool View QuietnessBreakfast
  : Restaurant service and quality of dinner

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : Location and the view were great. The room was amazing
  : our room was located on a hill, so it was pretty uncomfortable going up and down everyday. also, the shower had not super hot water, which was something that we were expecting. Breakfast was not great

Wonderful
Traveller Type: Family with Young Children
  : Excellent breakfast with a wide choice. Good views from the room, room was of a good size, clean and well appointed. Excellent bathroom. All staff were excellent, always happy to help