Dunalastair Hotel Suites

Pleasant
Traveller Type: young couple
  : Food very good.
  : Restaurant staff were indifferent.Billing was wrong.Dealing with billing problem was unpleasant.

Very Good
Traveller Type: family with young children
  : The setting is lovely
  : We didn’t get very good service for breakfast on the Sunday morning, no one asked what we wanted!

Wonderful
Traveller Type: young couple
  : Staff service.Hotel cleanliness.Car parking.Lunch.
  : Shower in room.Chipped furniture in room.

Wonderful
Traveller Type: young couple
  : It's very expensive compared to other hotels I stayed at in Scotland

Very Good
Traveller Type: young couple

Good
Traveller Type: solo traveller
  : Very spacious and modern
  : Food & drink in restaurant very expensive

Good
Traveller Type: young couple
  : The facilities are exceptional. Superb rooms and a high quality of furnishings and accessories.
  : Sadly the hotel lacks soul, warmth and hospitality. The staff have no idea of a Scottish welcome.The receptionist had poor communication skills and showed no initiative when we arrived early. His replacement showed more understanding and ensured we got settled in. Although the hotel says it is pet-friendly; unfortunately although the bedroom catered well for our small dog, the dogs are not allowed in any other area of the hotel. The receptionist seemed quite upset when we arrived at his desk withe dog on a lead and insisted we take him outside. This, together with the excessive £50 surcharge for dogs doesn't give the impression of being pet friendly. I suggest the owners get some locals to add some charm and heart to this wonderful old building.

Very Poor
Traveller Type: young couple
  : Adi was very helpful and had the decency to atleast greet the customers.
  : We stayed here for three night and I must say this is the worst five star we have stayed in, in terms of customer service.The hotels, the room size itself is good but the customer service is absolutely terrible.The check in itself was ok but we had booked a junior suit with double bed but were given a room with two single bed joined which isn't unusual but it had clearly shifted creating a gab between two beds which gave me a backache. Also the alloted room was facing the parking and we both are light sleeper which meant we didn't get proper sleep. When we highlighted both these problems, we were told that nobody has ever complained about it, I don't even understand what to make of this reply! Just because it's ok for some doesn't mean it should be ok for everyone! When I went through the reviews of the hotel again, I saw others complaining about it as well (my bad for going by overall rating and not checking them properly). The manager was a completely unempathatic person.There is absolutely no thought put into designing the room. The mirror is placed where there is not light. The wardrobe part of the room has no light so we had to keep the bathroom door open to get light. The black out curtains don't even cover the full windows!One day when we were out for dinner, we had a flat tyre on the way back in middle of nowhere at 9.30pm. We called the hotel and were told that they cannot help in whatsoever way! There was absolutely no empathy to our situation. There was no attempt to even share the names of possible garages that could help. We eventually reached the hotel around 1 am.The breakfast is absolutely basic and embarrassing for a five star hotel with no cooked items (15£ more for cooked breakfast) except croissants that we got only on the first day. The next two days they were finished. One evening we ordered the grilled chicken form the restaurant which was raw in the mid section.

Very Good
Traveller Type: group

Good
Traveller Type: family with young children
  : Large clean roomNice little village around.
  : Breakfast a bit disappointingAny extra is charged as such (even a hot chocolate for breakfast)You get a message the day before or the day of your arrival stating you that if you come earlier than 4 pm and the room happens to be ready, the hotel will be happy to charge 10 pounds an hour for an early check in (really?), without asking for one…