Platinum Vacation Homes

Pleasant
Traveller Type:
  : it was big
  : how far it was from our reservation property address and all the traveling we had to do. we honestly wouldnt have booked it if we knew the real location of the home we had to drive over an hour to our golf course 3x daily

Fair
Traveller Type: Family with Young Children
  : is a nice house and good neighborhood
  : we found bedbugs

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Traveling as Couple
  : The private pool and hot tub
  : Not a bad place, but needs TLC and updating. Very disappointed that NONE of the 80 photos that we saw for Platinum Vacation Homes are of the house on Fairfield Drive, Kissimmee!! We were only given the address on the day of check-in, after completing our non-refundable registration and not informed that none of the photos we saw were of the house we were given!!! It would be helpful to know the location, the traffic in that area, etc.. We paid $40 extra per day for the heated pool (liked the pool, could have been a bit warmer) and were told that the house was older than some of their other properties, but no details and no photos. I called Booking.com to report that there were some tears in the screen over the pool, a very rusty fan, the gas grill was padlocked, the majority of the cooking pans were in very bad condition (sent photos), some of the sheets & pillows were worn, (yellowish, some bleach-like stains), some of the towels were frayed, fronts of some kitchen appliances & cupboard were not thoroughly cleaned. The King bed mattress was very very soft, causing us to roll to the middle. Also, the loveseat, reclined needs repair. Unfortunately, the tone of the instruction sheets was less than professional (...""c'mon people, this is not rocket science!" and repeated "you will be charged" messaging). It sounds like they have had disrespectful renters in the past. We are also property owners and appreciate sharing our home with respectful people. This home can easily be refreshed. We needed something in that area for this rental, so it worked out ok. But..... I think that renters deserve to see accurate photos and know the details of the property before having to complete the rental agreement and payment.

Fair
Traveller Type: Family with Young Children
  : location
  : cold at time coludnt control ur level of comfort pool heat didnt get warm until 2 days before we left. and suppose to got refunded for a day because place wasnt read y day we suppose to check in

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : I dont like bed it not comfortable to sleep, to dirty to many stuff to report

Very Good
Traveller Type: Family with Young Children
  : It was at Terra Verde Resorts. I've stayed there before it was wonderful. I truly enjoyed my stay.
  : In my house there are bats in the roof. They came out around 7 p.m. when we were in the pool.

Wonderful
Traveller Type:
  : The house and the pool were very nice
  : Not getting the address until the day of travel was nerve racking. I had to make travel plans prior to arrival and had no idea where the house was located. The lock was tricky and there was no one in the office to call. Plus my phone wasn't working after turning it back on once the plane landed.....I was really worried I wouldn't be able to get into the house and wouldn't be able to reach someone. The remote for the fan and the lights in the master bedroom was very hot to the touch. I turned both off and didn't feel comfortable using them during my stay.