Hotel Cvilín

Very Good
Traveller Type: Traveling as Couple
  : The rooms are equipped with extremely comfortable beds and beautiful interior, The sauna and we are pool were awesome the whole area was booked just for us for two hours and we enjoyed it very much. The restaurant is incredible.
  : The breakfast was a bit sad maybe because there were not many guests at the hotel but they couldve done better. Other than that everything was pretty much awesome.

Wonderful
Traveller Type: Traveling as Couple
  : nice place and setting
  : 2 lightbulbs in the room werent working.

Poor
Traveller Type: Traveling as Couple
  : The main terrase and the view from there.... The breakfast room....but not that much the breakfast itself
  : There was a very loud wedding taking place on the first day of our stay, going on till the early morning hours. We had been promised to get a room where we wouldnt feel disturbed, which unfortunately wasnt the case: the wedding got completely out of control with music being played to the top of the volume, which was heard all around the hotel, no matter how far we were from the dining room.... Moreover, there was no one at the reception to take care of the matter - a true nighmare! At 3 oclock my husband was advised by the waitresses (the only staff he could find!) to talk to the wedding guests himself and convince them to behave with some consideration for the other guests. You might imagine their response as they felt they had every right to have all the fun... To cut the long story short, it was only after the intervention of the town police contacting the owner of the hotel that the noise stopped at 4 oclock... Yet, that wasnt all.....The next day we met with the manager of the hotel, a very rude young lady, telling us that that was a normal thing in situations of private celebrations and that we should show some understanding....Well, we do have understanding but obviously there is a limit...and there is a compromise...but if the hotel decides to have other guests during private celebrations, I would at least expect someone competent to be at the hotel at the time. The manager definitely wasnt ready to take any blame for the absolute mismanagement of the incident and her offer not to charge us for the one night was done in such an arrogant way that it felt as a joke rather than as a sincere attempt to provide some compensation. It was our third stay at this hotel and it left a truly bad taste in the mouth...so there wont be the fourth. The unprofessional management promising impossible and then treating hotel guests with total disrespect and instead putting them down is too much. There are other places in the area where to stay....

Very Good
Traveller Type:
  : It was not possible to order any food at 8:20pm - kitchen definitely closes too early.

Wonderful
Traveller Type: Business Traveler
  : Very calm and nice place on the top of a hill. spacious rooms and nice terrace in the restaurant. good breakfast.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler
  : The atmosphere there was great! soft music and nice staff
  : limited breakfast choice

Wonderful
Traveller Type: Traveling as Couple
  : location, food, spa, staff were the most friendly and attentive.
  : mattresses were a little too hard to sleep on and the power in the showers was so low we could only use the bath

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Business Traveler
  : Hotel Cvilin presents the image of being a top hotel coupled with a top restaurant. For many aspects, this is correct. However this image is let down by small mistakes and slightly insufficiently trained staff. The staff service level and friendliness is excellent however the staff in the Restaurant seems to be overworked and, due to this, they make small mistakes. We will definitely stay at Hotel Cvilin again when ever we are in the Krnov area.
  : The breakfast buffet was too limited and the quality below expectations. Selection was limited. Scrambled eggs tasted okay but were sloppy slushy and unpleasant in appearance.