Surf and Sand Resort

Fair
Traveller Type: young couple
  : Close to the beach and downtown
  : Under contruction so very noisy during the fay and the pool is very cold

Poor
Traveller Type: young couple
  : View was amazing! Location is good but not perfect as it's not super close to the main downtown area of Laguna. We did walk; however, it was full mile to get to Forest St. and it is 2 miles away from The Montage and the grocery store. Very drivable but parking is challenging. The hotel has Valet Only parking so it's not super convenient to get your car and then find parking. I like walkable places better but again, the view was stunning.
  : This hotel is completely under renovation!! This was NOT disclosed at the time of our reservation. The noise level of the construction from 8am-4pm was over the top loud! It was impossible to relax, enjoy the sound of the waves on our balcony or the pool or the restaurant. No sleeping in either! Apparently, it's high tide season so you could not even walk on the beach in front of the hotel let alone sit on the beach. The hotel was not at all like was is shown on their website. It is in desperate need of renovation. The pillows on the bed were so flat it was almost impossible to get comfortable. One of the employees that originally checked us in was less than friendly. Arrogant actually. All of this for a very high room rate!!I'm positive once the renovation is complete, this hotel will be amazing but they will probably double the price to stay....so it will be a minimum of $1000 per night to stay if that's the case.

Fair
Traveller Type: Traveling as Couple
  : This hotel is one of the very closest to the beach. Many hotels in Laguna have a long walk to the beach.
  : This hotel is very rundown since my last visit. The main hotel tower is being refurbished. Be prepared to hear construction equipment from 8AM on weekdays.

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : View was amazing! Location is good but not perfect as it's not super close to the main downtown area of Laguna. We did walk; however, it was full mile to get to Forest St. and it is 2 miles away from The Montage and the grocery store. Very drivable but parking is challenging. The hotel has Valet Only parking so it's not super convenient to get your car and then find parking. I like walkable places better but again, the view was stunning.
  : This hotel is completely under renovation!! This was NOT disclosed at the time of our reservation. The noise level of the construction from 8am-4pm was over the top loud! It was impossible to relax, enjoy the sound of the waves on our balcony or the pool or the restaurant. No sleeping in either! Apparently, it's high tide season so you could not even walk on the beach in front of the hotel let alone sit on the beach. The hotel was not at all like was is shown on their website. It is in desperate need of renovation. The pillows on the bed were so flat it was almost impossible to get comfortable. One of the employees that originally checked us in was less than friendly. Arrogant actually. All of this for a very high room rate!! I'm positive once the renovation is complete, this hotel will be amazing but they will probably double the price to stay....so it will be a minimum of $1000 per night to stay if that's the case.

Very Poor
Traveller Type:

Fair
Traveller Type: family with young children
  : The location was beautiful, the sunset waves - amazing. The room service food was really good and affordable.
  : Unfortunately they are renovating so it’s not the most appealing. We stayed in a re- furbished room - it was nice until I realized the toilet was never cleaned. Imagine old pee residue at the base/back of the toilet - large yellow/orange on both sides. And then the heater went out in the building or at least our room - they had no ETA when it would be fixed so they gave us a space heater. They offered another room but I was told it wasn’t re-furbished so I passed as I can’t imagine what the room probably looked like. They did offer to remove the resort fee from the bill due to the toilet issue - $50.

Very Good
Traveller Type: Traveling as Couple
  : All of the staff were so sweet and very accommodating.
  : We did not get the room we paid for. We have now stayed at this resort 3 times and we asked for the room we wanted and when we got there they said we couldn?t have the location we expected to get. They offered a larger room but not the ocean view.

Fair
Traveller Type: family with young children
  : This resort was very pretty and right on the beach. The coffee shop and gift shop was really cool because the front desk gives free drink coupons upon check in.
  : Had to call a couple times to receive cleaning in my room. There are fees not included within the booking total that are hidden once you get to the facility. If you have a credit or discount from booking.com you will have to pay the discount the night of check in and then will receive a credit returned to utilize on booking.com it is not a real credit or discount. Also there are large holds on the source of payment. Overall the stay is really expensive, there’s no AC in the rooms, requires $40 valet parking a day not included in the stay.

Wonderful
Traveller Type: Traveling as Couple
  : Location. Views
  : The charges for overnight parking