Homewood Suites by Hilton Lake Mary

Poor
Traveller Type: Family with Young Children
  : Location
  : Toilets continued to get stopped up for most of the days we were there. Sleeper sofa malfunctioned and had to wait til the next morning for someone to fix it. Being told to come to the front desk for toilet paper and towels. Not being contacted after filing a complaint.

Very Good
Traveller Type:
  : Breakfast was so delicious
  : A/C was running too loud

Fair
Traveller Type:
  : Room was clean, nice kitchen. Cozy
  : I was mislead on the description of the room. Specifically said 2 queen beds, 2 rooms. 1 sofa bed. When I arrived I was let down realizing both beds where in 1 room. So I felt my room was switched, I would not have booked it if I had known that. Another note certain parts of the building was under construction.

Pleasant
Traveller Type:
  : Staff was super friendly and helpful.
  : Was told the coffee machine would be a kuerig so brought pods for it. Not so. Toilet ran a bit, but was fixed. Was assigned a handicap room but seemed the phone didn't work. Think it was turned down so low you couldn't hear a dial tone. But staff checked.

Pleasant
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Clean nice room
  : I ordered 2 queens and got king roomHad to get another room. Manager was helpful. She tried to accommodate but all the queen rooms were gone

Disappointing
Traveller Type: Solo Traveler
  : Location
  : Both toilets didnt work. Had to go to lobby to use bathroom

Very Good
Traveller Type: Solo Traveler
  : Josh at the front desk is fantastic. Very helpful and friendly. All the staff is great
  : AC unit inrm 418 is very very loud!!

Poor
Traveller Type: Family with Young Children
  : Everything except the staff
  : One employee in particular. There was a significant amount of marijuana odor coming from one of the rooms on our floor and we reported it and he shrugged it off and kind of laughed and snickers because we reported it yet we had a toddler that we did not want breathing it, and an 11-year-old that we did not want breathing it. And I booked through Booking.com indicating that I had dogs and we need to pay the dog deposit and then when I left, they walked out to my car and told me that I did not tell them I had dogs yet when I came in on Friday night, they saw them, and I told them again I needed to pay the pet deposit. It was the same employee who is snickered at the marijuana complaint

Wonderful
Traveller Type:
  : Front desk gentleman was great.
  : The room was visually not clean. There were food finger prints on the fridge, microwave and utensils. We thorough cleaned before unpacking. Hairs in bathroom. More detail needs put into the cleanliness of the rooms. Such a great property.