Seehotel Litz

Disappointing
Traveller Type: Business Traveler
  : the hotell was very nice
  : Breakfast staff was absolutely NOT nice. also the Breakfast open at 08:00 And the reception desk did not open until 09:00 on sunday. So could not check out.

Wonderful
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Business Traveler
  : The breakfast is amazing, the staff are lovely, and the sauna room is unbelievable.
  : The gym needs better equipment.

Pleasant
Traveller Type: Business Traveler
  : The location is perfect for 1-2 days of relaxing trip! It was clean!
  : It doesnt have any air conditioning though it was really hot!

Wonderful
Traveller Type: Solo Traveler

Poor
Traveller Type: Traveling as Couple
  : Good location
  : Room was ok but old, esp the bathroom and window door did not close. Reason for my bad rating is mostly the service, extra charges, breakfast and value for money. Breakfast was very average (eg scrambled eggs were grey, fruits looked old), and I had a huge glass splinter in my cappuccino. When I complained, the feedback from the service was thats its not their fault because they didnt do it on purpose (instead of apologising). Equally no apology/understanding from reception. They charge extra for breakfast, parking and electricity (!), hence you end up spending a lot of money for mediocre experience which I in my experience is was worth the money.

Disappointing
Traveller Type:
  : 1) You charge a 5 Euro fee per person per night for electricity, and this is not stated sufficiently clearly in your listing. The charge in itself is ridiculous, since one would assume that electricity is already included in your accommodation rate. It seems like an attempt to deceive guests into booking with your hotel since the normal rate does not take into account the additional charge for electricity. Why not charge a water fee, a linen fee, a towel fee, or even a bed fee then? Then you can charge 10 Euros per night for your room rate to attract tourists to book with your hotel, and then shock them with additional fees when they check in. This is a very deceptive practice. 2) Your electricity fees and other miscellaneous fees were not broken down and listed clearly in my receipt. It led to confusion because in my understanding, I had paid the full amount via booking.com, and was confused when there were extra charges which I had to clarify with the receptionist, which leads to my third point... 3) Rather than trying to explain the charges by breaking it down for me, your receptionist acted like I was a stupid, troublemaker and the cause of her inconvenience. She was curt, rude and dismissive. My German is not great, but you are in the hotel business. You should understand that you deal with international guests who cannot speak the language well. We are not stupid because we don't speak your language. Rather, you are the one who provides poor service by being dismissive of a guest, and acting as if you are inconvenienced by a guest seeking clarification on your confusing billing. 4) I urge all holiday makers to give this hotel a miss. Much better options nearby

Wonderful
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple
  : Cool neighborhood, nice breakfast : many choice and a few options for vegan.
  : Dinner restaurant menu - some dishes weren't available. The waiter seemed to be overwhelmed. He found some alternatives though. We weren't satisfied for the dinner.

Good
Traveller Type: Family with Young Children
  : Position in front of the lake The restaurant and bar available downstairs and in the areaThe main part of the room is ok
  : The children room is too small and the door conflicts with the bed stairsThe toilet door is too close to the toilet it self, if you are 1.80 m tall ...