WaterWalk- Kansas City- Overland Park

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : The area and how it was set up.
  : There weren’t many carts to put your luggage on.

Good
Traveller Type: young couple

Poor
Traveller Type: group
  : We were not made aware of any breakfast and did not see any
  : While my reservation was clearly for two bedrooms, we were provided a one bedroom. Carol at the front desk was attentive and seemed to do all she could to make the situation better. After trying to reach supervisors and not receiving any response, she moved us to the only suitable apartment, a three bedroom in building two. About 45 minutes after moving our luggage into that apartment, I discovered that the only vent delivering air conditioning to the unit was the one in the master bedroom. The temperature on the other side was a warm 75 degrees. As the thermostat in the far bedroom was set on 62, it was clear that previous tenants and/or housekeeping was already aware of the problem and yet it had not been fixed nor noted in the system. I went back to Carol who, after assisting other customers, offered me a third apartment where I could move while leaving my friend in the second apartment. As it was close to quiet hours, I moved just the minimum items I would need and went upstairs to that room.I was not in one place long enough to note issues with technology or cleanliness but I know my friend had negative feedback on those items.Had it been communicated to me before our arrival, I would have made lodging reservations at a different facility, but after a long day of travel, that wasn’t feasible. I commend Carol on her professionalism and customer care and don’t understand why she appeared to be the only employee. I had been looking forward to comfortable accommodations and a chance to discover the nearby area, but all the back and forth prevented that. I am dissatisfied with paying $200 for an evening of disruption and disappointment. I had high expectations of the Waterwalk brand that proved to be totally unfounded.

Very Good
Traveller Type: review category business travellers
  : The room was efficiently decorated and designed.
  : Needed heavier blanket