Hotel Rural El Zaguán

Very Good
Traveller Type: Traveling as Couple
  : Lovely hotel, very central, breakfast was lovely
  : My only complaint there was no fan or air con

Wonderful
Traveller Type: Traveling as Couple
  : Muy amables y serviciales.
  : Todo correcto.

Wonderful
Traveller Type: Traveling as Couple
  : Staff, breakfast and the lovely building

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : great location- really funky and interesting design!

Very Good
Traveller Type: Solo Traveler

Poor
Traveller Type: Solo Traveler
  : nothing, it was a dreadful experience ,I have never before been so scared to stay in a hotel or treated so badly
  : I have thought long and hard about writing this review but feeI must warn other single female visitors, the initial check in was fine, they had messaged me 4 times asking for my arrival time even thought i had already confirmed this when booking and they has agreed 3pm was good. I was shown to my room and asked what time I wanted breakfast. The trouble came when I tried tired to re enter the property about 10pm , the key does not work, its a very big old key to the front door but needs it re placing or a good dose of WD40, despite knocking on the day the hotel was in total darkness ! I whatapps the message sender and luckily someone answered to say they would come. A girl did come she struggled with the lock then let me in, I then realised I was the only guest which is why the place was in darkness with no staff there at all !!I had no idea where the light switches were and the lights did not come on automatically I was very unhappy to be a big old dark building on my own, there are no fire exits signs in place and I was locked in ,as the key did not work to unlock the door from inside and the wifi was very poor. what if there was a fire ?? I could not sleep at all for worry and being scared the next morning I was told ' this is a small town ' that is NOT good enough and not an excuse to such poor hospitality skills, the safely concerns for their guests are nonexistent, then i was told' you don't want breakfast do you' The people running the hotel are not hoteliers ! . I was their guest I have never been treated so badly , no drinking water in the room. If I was the only guest they should not have accepted the booking or prewarned me as I would have booked elsewhere, they debited my card with 80 and I feel robbed and very upset, These people are not fit to run a hotel as their customer care skills are zero