AArtpark Hotel Inn at Lewsiton

Good
Traveller Type: Family with Young Children
  : The location was great. Walking distance to Artpark. Short drive to Niagara Falls. Went to a concert at Art Park, was able to avoid the car traffic by walking. The beds were clean, bug free. Expected for the price and location.
  : Waited 30 minutes for staff to come to the counter and check us in. The bathroom was not clean.

Very Poor
Traveller Type: young couple
  : Nothing it was a nightmare had to leave and find a different hotel
  : This hotel should not be on this site for rent.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing it was a nightmare had to leave and find a different hotel
  : This hotel should not be on this site for rent.

Very Poor
Traveller Type: young couple
  : Nothing
  : PLEASE DONT BOOK!!!!! This property is a scam. They took almost $300 dollars from us. When we arrived to check in three hours after check in time, the room wasn’t ready. The desk clerk left us for 20 minutes to “clean the room”. Once we went to the room, we found empty beer cans, chicken wings bones and duct taped ceiling lights. There were also some questionable stains on the bed linens and used q tips/trash in the hallways. We immediately called booking.com and spoke with the desk clerk at the hotel who got the room ready. Both guaranteed us a full refund when shown the pictures and we cancelled the night as we did not feel safe/clean sleeping there. To our surprise, booking.com is now telling us that they will not refund our stay as the property is now unreachable to confirm the cancellation. This is unreal. Not only did we have to make other arrangements but we got scammed. I plan to dispute the charge, but please, heed my warning and do not use this hotel or booking.com as both have been unresponsive to this situation.

Good
Traveller Type: solo traveller
  : Staff was friendly and helpful
  : Room needed some maintenance and upgrades, but it was clean and comfortable. Air-condition worked well. I slept well.

Good
Traveller Type: Business Traveler

Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: Family with Young Children
  : Trouble
  : Very dirty hotel no microwave no breakfast very dirty

Very Poor
Traveller Type: family with young children
  : Trouble
  : Very dirty hotel no microwave no breakfast very dirty

Very Poor
Traveller Type: family with young children
  : Waste of money
  : The room and toilets weren't cleaned at all. We could see dust and hair on the carpet right after entering. There was no breakfast even though the website mentioned that breakfast was included. The staffs responses were very vague and they did not provide any explanation as to why there was no breakfast. Very bad experience.