Smartflats City - Saint-Adalbert

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type:

Disappointing
Traveller Type:
  : Apartment was pretty nice and big. Beds are comfortable
  : The check in procedure is not international friendly. The explanations are only given in french. The team was a bit cold on WhatsApp and not so willing to help. We stayed stuck oustide for more than one hour. When finally inside, we got interrupted by a random stranger who got into the apartment because he somehow had the code ! It didnt feel very secure. The morning after, the cleaning person addressed us in a very unfriendly way, nearly aggressiv, because someone had not closed the door properly. She didnt even take the time to politely say hello or ask us if we had done that.

Very Good
Traveller Type: Family with Young Children
  : The location, in the center of the city.
  : The reception at our arrival

Fair
Traveller Type: Business Traveler
  : It was close to many shops and convenient bus stops
  : The staff do not reply to any messages. Very poor communication. There was no cleaning equipment in the flat. The walls and bed mattress were dirty.

Poor
Traveller Type: Family with Young Children
  : Nice situation, pretty spacious
  : it was dirty (oily walls in the kitchen), there was missing things (blankets, hairdryer, towels, soap), dirty furniture, broken things,

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Family with Young Children
  : There was nothing to like in that flat, worst place I have ever stayed in and left after our first night.
  : This was one the filthiest place I ever stayed and the worst was that I have to share this experience with my children whom were traumatised to the point they refused to sleep in either the sofa bed or the bed. Finding the place was a nightmare after walking up and down the street for 30 minutes with our suitcases as there was no sign of smartflats like the four other properties my relatives stayed in which confirmed my suspicion that this was rented from a private landlord and smartflats had no control of the standard of service the provided neither its correct location. The information provided didn't match the ones found on site, they was no keypads to put the codes in instead it was a keys embedded in the door handle. The flat meant to be non-smoking but the sofa smelled of nicotine. No curtains in the bedroom instead a broken blind trown accross the window. The sliding door to the toilet never fully closed living about 15cm gap between the door and wall. No space to get to the window and have to either push the bed or step on the bed. The double bed was made of two single beds with no stoppers causing the beds to spread when laying on it. Wrong Wi-Fi password provided Missing ustensiles and broken pan handle and much more. I raised my complaint in the morning and was offered an apology and 25% off but never replied so we moved out because I didn't want my children to remember our holiday as such especially after choosing to sleep on the floor that night.

Poor
Traveller Type:
  : photos were very out of date, apartment was grubby and needs repair work. there was also rotting food in the cupboards .

Disappointing
Traveller Type: Traveling as Couple
  : Reasonably close to city centre.
  : The keypads for the intermediate door and flat door were TINY buttons on the handles themselves. This should be made clear in the instructions, which would have saved a long phone call to owner/agent. Constant dripping from shower kept us awake at night. Party going on upstairs until early hours.