Hotel Club Eloro

Poor
Traveller Type: Family with Young Children
  : The beds were comfortable and the private beach was nice.
  : where should we start. For this price we expected the whole package that was mentioned on the website. Like the three restaurant or the animation. The food wasn't very good and you recieved a small portion. They did not have dessert. We had to buy new beachtowels, because they did not offered any, neither to rent.

Very Good
Traveller Type: Traveling as Couple
  : the grounds were beautiful. rooms were very roomy.
  : the dinner portions were small. the poor waiter staff is in need of help.

Fair
Traveller Type: Solo Traveler
  : After visit of manager from STS Palermo, a few things have changed what local hotel manager was ignoring from guest's comments, e.g. staff began to clean sun-beds from personal leftovers/towels etc., but capacity still was not enough. We visited Lebanese restaurant in hotel. Food was nice and tasty, but service provided doesn't fulfill 4*hotel quality with several negative things, e.g. very simple decoration, plastic chairs, waiter rejected to serve any drink, not even the carafe of home wine. He requested me walk 50 meters to cashier and order it there. Cashier had system out of order, so after 15mins I got a low-quality wine from drink-machine. We visited another fish restaurant in hotel with similar not much positive impression. Nice sandy beach.
  : Another STS manager intervention is needed in following problems: Hotel management behaves non-environment friendly, e.g. they use plastic cups and spoons in main canteen and bars, and generates several dozen kilos of plastic waste in day! 4* hotel doesn't have drinkable water in hotel rooms, only canteen during opening hours and in bars in plastic cups. They charge extra almost for everything, e.g. Kiwi beach fee for 8.5e/day for sun-bed and umbrella but no guarantee you get one. Hotel is under-dimensioned to provide 4* quality service for 170euro/night (all incl.). They're missing table capacity in restaurants, missing number of sun-beds on beach, missing waiters/cleaners in canteen, missing plates. The room cleaning happened at 3rd day, when I caught a cleaning lady personally. During lunch in the self-service main restaurant looks like fabric canteen, no place left to sit, staff not able to clean it up, no plates, no forks and knives available in busy hour. They started check-in at 15:00 (which is late non-standard check-in time), there was a long queue and I waited for a room key 50 mins. The first visit of hotel restaurants is without extra charge (NOT FREE as written on hotel restaurant info list), but next visit is extra charge +15e or +25e depend on color of hotel wrist/bracelet. This info was not clearly written on restaurant info list. Hotel WiFi is slow and 2G/3G/4G radio coverage from several mobile operators is very weak in this rural area. This hotel is worst for money vs. service. STS manager and hotel owner must take an action or deducted one star to 3*hotel.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing
  : Unfriendly staff at the reception. Not what I expected. Pics dont show reality. It was a real disappointment.

Good
Traveller Type: Family with Young Children
  : Swimming pool

Fair
Traveller Type: Family with Young Children
  : Air conditioner not function toilet not clean

Very Good
Traveller Type: Traveling as Couple
  : I like location, reception staff. All problem was solved very quickly. Excursion and staff who made this excursion.
  : SMOKING, SMOKING, SMOKING everyway on the beach, around seating aria, beside the restaurant, on the balcony, in the bar aria. There are not designation aria for smoking and not smoking. They made comfort and respect to smoking customer, but what about not smoking??????? My second big issu cleaning room. they only give us a towel and shits. Floor was cleaning very poorly, even the bathroom not always been clean properly. Evening intertiment.

Very Poor
Traveller Type: Family with Young Children
  : Definitely not a 4 start hotelMy stay at this hotel was very disappointing. The entertainment went on until 1am, making it difficult to sleep. The reception staff, especially Alina, seemed unhelpful and unresponsive. Despite being asked to return multiple times to reception, we received no assistance. Another staff member blamed us for our booking choice and refused to refund us when we wanted to change hotels due to the sleep disturbances. The loud music was audible from all rooms, and the back rooms had noisy air conditioning units.While the hotel might suit those interested in late-night partying, it's certainly not ideal for families. The beach was the only redeeming feature, but staying at the front of the beach wasn't an option because they had a few rows of sunbeds where you had to reserve . These remained empty .We had to settle for a non-private area to keep an eye on my niece while she played in the water.It was frustrating that everything came with an additional cost, including WiFi, sunbeds, parking, and some food- and this is based on all inclusive. Thankfully, we found a restaurant adjacent to the hotel that served delicious food throughout the day. The outdated systems of the hotel are in need of a major update to match the standards found elsewhere in Europe. Customer facing staff need to be friendly and helpful.As a seasoned traveler, I've been to various places around the world, but I can confidently say this is the worst hotel experience I've encountered.Feedback from staff after explaining how the third room we moved to in 3 days had noise, and noisy neighbours, please can we check out early and be refunded of the last 2 nights.Hello, thank you for your feeddback , however the will be no reunds. thank you

Pleasant
Traveller Type: Family with Young Children
  : We paid for a triple room and they give us a double one, close to the swimming pool with very high music until 1a.m. They don't have any phone number to communicate with them..I have never seen it! And the ask for 2 euro for each device a day..Unbelievable. The breakfast was really bad, any fruit, and any variation in the menu.