Central London Flat in Westminster

Very Good
Traveller Type: Family with Young Children
  : Good location, good facilities in flat.
  : Bed in bedroom wasnt very comfortable

Good
Traveller Type: Family with Young Children
  : The location is perfect, away from the noise of Central London, but still very convenient and accessible. The MRT is very close by and there's a Tesco down the street. Great for a restful night after a day of touring.
  : The place is quite small and the bathroom is very small. Clean enough but the bathroom could use a general cleaning or new grout. The place is obviously owned by a tall person as I'm 5 feet and couldn't see the bottom of the bedroom mirror; I could barely reach the coat hooks! But none if this is as important as the terrific location and accessibility. Also, this is a quiet area so most of the restaurants nearby close quite early, by 6pm.

Disappointing
Traveller Type: Family with Young Children
  : Centrally located in a quiet neighbourhood. There are supermarkets within walking distance and eateries as well. The place can fit a family of 4-5 with sufficient beds.
  : Unfortunately there were more negatives than positives. Firstly, the check-in process was bad as they requested for our photos and ID in order to provide us with the digital key card to enter. I sent them over 2 weeks before my arrival, and I did not hear from them at all. I followed up again before my arrival date and sadly, no reply again. When I arrived on Christmas Eve, our family was left stranded outside the apartment. Thankfully their hotline was working and a staff helped us get in after about 15 mins of trying. They provided a physical key inside the apartment for us to use, and only gave us access to the digital key one day later (which again, was late). Once inside the apartment, it was not cleaned properly. The dishwasher still had dishes in it, the pillows and bedsheets had stains, the toilet has mould, and the cabinets in the rooms had trash in it (eg. Sanitary pad covers). The heater was not functioning (in winter). There were no dishwashing sponges to clean any dishes, although they did provide the dishwashing liquid. There were no dishwasher soap cubes for us to use the dishwasher with, either. The bed was not comfortable and was sinking to a side, but that's expected for sofa beds, so do keep that in mind for larger groups. Overall I wouldn't stay here again due to the lack of responsiveness via email, booking.com, and no proactiveness from the staff, as well as the poor cleanliness of the place.

Very Good
Traveller Type: Business Traveler
  : Separate bedroom s
  : Could if use a book of directions on what to do I.e. take out garbage to where?? We asked people walking around and they directed us to Bins on the corners

Wonderful
Traveller Type: Family with Young Children
  : great little appartement with everything you need! Everything worked flawlessly and well be glad to come back sometime.