Stunning 3-bedroom in the heart of London

Wonderful
Traveller Type:
  : Location
  : The porter on reception was extremely rude and unhelpful

Wonderful
Traveller Type:
  : It was ok
  : The porter at the arriving time

Good
Traveller Type: Family with Young Children
  : The apartment was good. We enjoyed the large room space. We are familiar with this part of London so it suited us as it is easy to access Oxford St, Marble Arch, Hyde Park, Hampstead Heath and Queens Park. It was clean and comfortable. Thoughtfully provided fans for each room as very hot. The building concierges were all very friendly and helpful.
  : The "hosts" Sweetstay are not good to deal with. First there was the email from Sweetstay requiring us to state time of arrival - ok, but then an email a few days later to 'finalise our reservation' despite it already being paid in full by requiring the bond 500 pounds to be paid (not to be refunded for up to 10-14 bank working days) - the payment system didn't accept my cards, didn't say why and then I had to try again next day. I had to email Sweetstay that I couldn't pay the bond through their system. Worried that my reservation wasn't "finalised" and started to wonder if this was a scam. Then they emailed that system wasn't working then I had to do it all again through another payment system. Then received a check in email- requesting time of arrival again and the penalties by the hour for late arrival. But not the "final address details" which would be emailed on the morning of arrival. Then the details emailed with the contact details of our host for the hand over. We worried about getting to the property at the check in time and arrived to find no one there to meet us, so contacted the 'host' and no reply to my phone or text. The building concierge then asked us if we were checking in and told us no host ever came for hand over. He gave us some spare keys to get in. Then Sweetstay requested check out details with extra charges for late checkout! The apartment's kitchen was a little limited for cooking- no oven tray, not a good range of utensils, only 1 tea towel provided. The bath towels were getting a little thin. No instructions for any of the appliances, TV, hob etc. Apartment is on the 4th Floor and fortunately the lift worked on the day we checked in. Rest of the 7 day stay no lift. Carried luggage down 4 flights of stairs. Travelling with an elderly parent.

Poor
Traveller Type: Family with Young Children
  : Location was good. None of the Kitchen applience were NOT working at all.
  : None of the Kitchen applience were NOT working at all. As soon as you attempt to you use any of the appliences the electricity shuts itself down. When complained first I was ignored, after multiple complains I was expected to find out and prove what was wrong. During my stay there were no attempts made to fix any of the issues! We were given a parking space which was used by others! After leaving, I had to contact the host multiple times to get my deposit back! Very disspointed experience!!!

Good
Traveller Type: Family with Young Children
  : Great location, close to the tube. Comfortable apartment.
  : The check in! You have to upload passports and a selfie + pay an additional 500 deposit...which they keep for a week after you check out.