Pettifers Freehouse Hotel

Good
Traveller Type: young couple
  : Room was clean & bed was exceptionally comfortable providing us with a peaceful nights sleep. Had a lovely garden view. Breakfast food was delicious. Reception staff greeting us were welcoming & friendly.
  : Thin, long corridors & steps to bedroom with suitcases were a struggle. Rooms need updating & modernising. Unacceptable behaviour of member of staff serving breakfast who had no customer service skills & had an appalling attitude. We were not asked which toast we preferred (brown or white) or if we wanted cereal or juice. She only asked us if we wanted tea or coffee & what we wanted for our eggs on our cooked breakfast. When I asked if I could change the black pudding for a rasher of bacon instead, the answer was no! She also didn’t ask if we wanted sauces. We had to ask for everything otherwise we wouldn’t have received it although it is part of the breakfast within the deal. She became more annoyed & blunt with her responses the more items (within the breakfast deal) I asked for. I would question if she should be front of house dealing with customers?!

Poor
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple
  : Beautiful property. The bed and pillows were exceptionally comfortable, best I’ve ever had!! Staff were so helpful and accommodating and went above and beyond to make sure we were able to get into our room early as we needed to get to our event. Couldn’t be happier
  : Nothing

Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Location, comfortable room and quiet
  : Understaffed on the first morning at breakfast.

Very Good
Traveller Type: group
  : Staff friendly and very helpfulBreakfast very niceGood location with ample parking
  : N/A

Very Good
Traveller Type: family with young children
  : Nice room, nice food, great breakfast.
  : Location was a little far out (but that was my mistake) as nothing else there.

Wonderful
Traveller Type: solo traveller
  : Both me and my dog were made so welcome. She was wet and very muddy when we arrived, but, when I asked, we were given access to a hose, and lent towels to clean her off before going to our room. The toom was tastefully decorated, the bed was super comfy and the shower was powerful with plenty of hot water. Dinner was simple and tasty. On recommendation by the host we headed into Tetbury for the wool sack races the next day which was unusual and fun. Definitely recommend Pettifers.
  : Breakfast was a bit disappointing. I ordered coffee, but it was ages before my order for breakfast was taken. I wasn't offered toast (which possibly could be available at the buffet table?) and when I asked for some, it came late and cold. The dog didn't get the sausage she was promised either, but I can understand that being forgotten.

Very Good
Traveller Type: young couple
  : Comfy bed, perfect location. Helpful and friendly staff.

Very Good
Traveller Type: young couple
  : Breakfast was very good.
  : Some noise from the kitchens air con.