Hilton Marco Island Beach Resort and Spa

Pleasant
Traveller Type: with friends
  : Beach are was nice!
  : The staff wasn’t great, not very helpful, didn’t seem interested in helping customers.

Wonderful
Traveller Type: young couple
  : The location right on the beach of the Island is great. The restaurant served quality food and the service was good. The spa was very nice and the pool area was spacious.
  : The additional parking fee was unnecessary. The balcony was pretty small with crappy chairs.

Very Good
Traveller Type: young couple
  : Location was great! Direct beach access was awesome! Having chairs and umbrellas set up at the beach was perfect! Food and drinks were very good. Across from “Oyster Society” excellent restaurant!
  : Bed was extremely firm. Very uncomfortable for us. Paying $9.00 per bagel is outrageous! Complementary coffee is available until 9am. However, coffee ran out before 9am and when staff member was asked for a refill at 8:30am her response was: (we pick up at 9am you should get here earlier. No refills.)

Very Good
Traveller Type: young couple

Fair
Traveller Type: young couple
  : Do get the package that included the breakfast. Very good food. Old building and furnishings, not updated. Management doesn’t understand that Value is what you Deliver. Promises are not Value.
  : See above. Management left MUCH to be desired. If I ran my companies this way, I would have gone bankrupt 4 decades ago. Poor customer attention & understanding!!

Very Good
Traveller Type: family with young children

Fair
Traveller Type: young couple
  : Enjoyed the coffee and sitting outside looking at the water when having the coffee. Enjoyed the beautiful beach. Bell staff, front desk staff, and beach hair guys were all pleasant.
  : The room was dirty, smeared finger prints on bathroom counters and door, toilet would not flush ipo. Our arrival and stayed this way despite maintenance’s atttempt to fix it. Dirsty, old bags, found in the drawers, the shower gel in the shower was 100% empty. It was clear the cleaning staff does not take pride in their job. We opted to avoid having the staff in the room during our stay. In addition, the woman bar staff was angry, she was swearing and kept saying “you all will have to effing cut the pineapple before you leave.” She was throwing down items behind the bar. My partner’s food never came out until after I ate mine. He sent it make at that point. Lastly, the server on the bar truck was attempting to train a new staff member but also was not friendly and sat in the truck telling patrons “you need to be patient” while she explained she will watch the new employee from the mirror then proceeded to say “too much rum job, Mr Hilton won’t like that. She had a condescending way about her. I’m sure the new employee was embarrassed.

Disappointing
Traveller Type: family with young children
  : The location was good the breakfast not that good unprofessional staff
  : The staff was very rude and unprofessional in the food. It was not that good. I expected more for the prize we pay.

Very Poor
Traveller Type: solo traveller