Dane Hill - Family home a stones throw from the beach

Poor
Traveller Type: Business Traveler
  : The property was a 10 minute walk to the nearest beach.
  : I would not recommend staying at Dane Hill. We arrived at the house a good 3 hours after check in time to find an uncleaned house - beds had been slept in, food left out, generally gross. With coronarvirus being our present reality and having just come from the beach on one of the hottest days of the year, this was completely unacceptable. After having to call the agents because of a 'mix up' we then proceed to wait two and a half hours in the dirty property - half an hour from the cleaner to arrive and two hours to clean. While this meant that at least the property had finally been cleaned, by then we had wasted two hours of our holiday time and consequently missed our dinner reservation. Our compensation? 30 off the 90 cleaning fee. That doesn't really cut it in normal circumstances, let alone during coronavirus. No further good will offering was provided for the stress and time wasted, including the time wasted after the trip trying to get in contact with them to address this further. While we manage to get through to the company initially and the guy on the other end was helpful enough, we were never given the luxury of speaking to his boss who was 'too busy' to deal with us. The house itself is fine if a bit cramped but would not recommend the property to anyone based on the horrendous service we received - this is not OK during coronavirus. It is entirely ridiculous that this hasn't been better handled - thoroughly disappointed.

Fair
Traveller Type: Family with Young Children
  : The beds where comfortable.
  : The cleaning of the property was appalling there was dust over everything and charging 90 for the cleaning bill, you should be refunding my 90. The toilet seat was broken, no plug to basin, mould to shower screen. Stairs to dangerous for some people. It was ok but a stones throw from the beach is a joke.

Very Good
Traveller Type: Family with Young Children
  : The location and proximity to facilities, everything is walkable. Parking was easier than I had anticipated.The facilities in the house were excellent for the age of children I had, 13 to 9 year olds. The kitchen is well equipped and supplied as is the dining area. The lounge was comfy and homely. The kids appreciated the tv and choice on occasions. The bedrooms and beds too were great we all slept well.A bonus was the outdoor space at the back, lovely.A great shower. It was just such a lovely positive experience, like a home from home. Everything was clean and practical. We had a fantastic stay.
  : Didn't like is not how I'd describe it, just suggestions that might assist families staying like a few night lights in the bedrooms and stairs for nightime loo visits. Some practical information in the house book on laundrettes in the area, closest chemist, park, kids play area etc. and more importantly the Dane Hill visitor experiences of the facilities as the reviews online are not necessarily made from the point of view of a family. I had a very positive experience of the laundrette on Upper Dane Hill Road near the park, not the 360 laundrette which is mostly catering for service wash users.A bit more protection for the shower as its such a lovely powerful shower the seal and size of screen isn't as water tight as it could be to cope with the force.A beautiful rug in the dining room but perhaps not very practical to cope with falling food.

Very Good
Traveller Type: Family with Young Children
  : Excellent location, good practical layout given space, charming decor, clean and had everything we needed for a short family stay.
  : Stairs were steep but just about ok.

Wonderful
Traveller Type: Traveling as Couple
  : Nicely furnished with all necessary amenities.

Disappointing
Traveller Type: Family with Young Children
  : Location was good. Not a long walk to the old town, or any of the main tourist attractions. Very useful to have Aldi and a pizza takeaway opposite. Interior of the property was generally nicely decorated and furnished and the sofa and beds were comfortable.
  : Overpriced property for the following reasons: 4 out of 5 of us fell down the incredibly steep stairs during our stay. This included my four year old daughter. me and my husband and my husbands parents! Took a couple of weeks after the holiday to heal up damage! Just not a comfortable space to stay in for a holiday home, considering the difficulty in actually manoeuvring from room to room! Toilet seat wonky on our arrival. Contacted management company who did come round and try to fix but couldnt so stayed like that for the rest of our stay. Even though we were staying a whole week, the management company ran no washing service so our towels and poultry one tea towel provided got pretty dirty during our stay. Only one set of keys was not great, meant that our group could not do independent activities away from the house as easily as we would have liked. Garden needs to be improved. Tired looking furniture and dangerous tiles, not as tidy as it should be for a holiday home. View of basement wall and stairs very unattractive from dining room. Could do with an overhaul. Front of house could be made more attractive and welcoming. Very lacking in on-street parking. Free to park, but hard to get a space. The road the accommodation is in was a little shady, with a man being arrested out of one of the properties a few doors down during our stay, we witnessed this whilst seated in the dining space.

Poor
Traveller Type: Family with Young Children
  : The location of the property was poor, in a run down area with drugs being dealt behind property, definitely not suitable for families.

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Traveling as Couple
  : The garden
  : Well Apart from breaking my foot going through a broken floor board hidden from carpet being pulled over it and then heading to a/e emergency! Nothing ruined the entire weekend!

Very Good
Traveller Type: Family with Young Children
  : excellent location, house is gorgeous with lots of lovely vintage styling, very comfortable beds and pillows. Big fluffy towels, fully functional kitchen including some fabulous huge mugs. nice outdoor space..
  : The Stairs ! absolute nightmare with our elderly dog that we literally had to carry up and down all weekend. If there was a photo it would help as these stairs are really steep and anyone who had mobility issues would struggle, including toddlers. parking is available on the street but you have to look for it.