Cerviola Hotel

Fair
Traveller Type: Family with Young Children
  : The breakfast was decent, the room and bathroom were clean and the location was good.
  : The basic room it's specified to have a window, that window is unusable, if you open it, there is a wall 40cm away, in front, and a roof over it, also all the air conditioning outakes units are there so only hot and smelly air will come into the room and no natural light can come through. During the night, the room gets really hot and the inside air conditioning unit is perpendicular to on the top of the bed, so all the cold air will be blown on to your head (so the air conditioning is also unusable). We also tried going to the pool once, it was really dirty, with insects, hair and blown vegetation in it.In regards to the reception and the staff, when we picked up the room we noticed the safe was locked and closed. So we let the reception know, they said they will unlock it and they took a note in their notebook. After one full day it was still locked. So I told the staff at reception again and they again told me they will unlock it. Thrid day, same story, except this time they came and tried to unlock it and they couldn't, so no safe for us. Also the matress was really old (with springs coming out of it) and we couldn't get a good night sleep on it (I have a herniated back and my wife being pregnant) so we told the reception and asked for help with it. Same story as with the safe, we had to go to the reception for three consecutive days and tell them three times that it is really bad and we need it changed or a topper or something, before they took action. This is really bad, I've told them each time that my wife is pregnant and I have a bad back, I've never been to a hotel that didn't at least try to help us the first time we asked for it. We've booked this hotel cause of the decent reviews, but we were left disappointed. Also nobody ever said sorry for what happened.

Wonderful
Traveller Type: Traveling as Couple
  : Clean, handy to transport, a good budget option.
  : We were woken several times at night by internal noises from some sort of machine.

Wonderful
Traveller Type: Family with Young Children
  : All was good