Marstrands Havshotell

Very Poor
Traveller Type: Traveling as Couple
  : Only nice thing that comes to my mind is that it is based on Marstrand.
  : We arrived at 12:00 and the woman at the reception told me that the room we booked was ready. I then highlighted that we are traveling with a small dog as I had written in the email I had sent during booking and to which they never replied. At that point she spoke in Swedish with her colleague and then told me that the room was not ready because they had to give us a dog room which was not ready yet. I highlighted that it would have been nice to reply to the email of a customer and the employee named Christoffer in a rude and arrogant way replied that the check-in is from 3 pm and that I was too much in advance. I replied to him that I didnt expect to check-in, I just wanted an apology for the missing reply and if they just looked at my email it would have helped them to be better organized. When we then checked-in at 3:30 pm, we found out that the dog room is a dirty room on the first floor (namely floor 2) with a view on the parking lot while I booked and paid in advance a room with view on the inner yard. The floor is scratched, the spot for the luggages is dirty and there is even a pee on the wall (pictures attached). When my girlfriend complained about these things at the reception, Mr Christoffer (no surname provided) and his colleague replied in a controversial way, first saying that indeed the rooms for travelers with dogs are less nice and then that all rooms in the hotel are similar to ours because they are in the middle of restructuring the hotel. I wonder how a hotel which is currently under renovation (btw no signs of it around) can ask for 250 per night for dirty rooms. The staff said that no other rooms were free so we couldnt have switched room. Mr Christoffer just added that in case we will have something at the bar/restaurant maybe they would waive the costs at checkout . A drink doesnt pay back such a low level service and overpriced place.

Wonderful
Traveller Type: Traveling as Couple
  : Excellent (rich) breakfast, and smiley staff.
  : No coffee or tea bags in the room, nothing was complimentary in the room.

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Traveling as Couple
  : the location,
  : the achitecture of yhe building