Courtyard Cincinnati Mason

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: with friends
  : It was a nice, clean facility.

Pleasant
Traveller Type:
  : It was a nice, clean facility.

Disappointing
Traveller Type: family with young children
  : Most of the staff was pleasant. However if your going to have check in all hours of the day then the front desk staff needs to know all the information and not to miss lead the guest when they checking. We were told at check in that there was a free breakfast and there was not. We were not told about the 60 dollar amenities charge for the hotel. Per night for the stay.
  : The front desk attendant did not tell us the correct information. He also left out the fact that there was a 60 dollar amenities charge the should go back in your account with in five day but could be sooner. There was a wedding party in the night we stayed and they were very very loud and they did not show any regard for the noise ordinance that the hotel has. They were slamming doors all night and then as early as 5 in the morning. The hotel needs to do better about the noise the other guests make in between the hours of 10 and 6 am.

Fair
Traveller Type: family with young children
  : Location
  : Bathroom has no soap and not enough towels

Wonderful
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Location and pricing
  : The Jacuzzi was broken

Disappointing
Traveller Type: Family with Young Children
  : Most of the staff was pleasant. However if your going to have check in all hours of the day then the front desk staff needs to know all the information and not to miss lead the guest when they checking. We were told at check in that there was a free breakfast and there was not. We were not told about the 60 dollar amenities charge for the hotel. Per night for the stay.
  : The front desk attendant did not tell us the correct information. He also left out the fact that there was a 60 dollar amenities charge the should go back in your account with in five day but could be sooner. There was a wedding party in the night we stayed and they were very very loud and they did not show any regard for the noise ordinance that the hotel has. They were slamming doors all night and then as early as 5 in the morning. The hotel needs to do better about the noise the other guests make in between the hours of 10 and 6 am.

Very Good
Traveller Type: review category business travellers
  : New Hotel and good location.
  : Nothing.

Wonderful
Traveller Type: Traveling as Couple