Hampton Inn & Suites Memphis-Shady Grove

Disappointing
Traveller Type: Solo Traveler
  : people were very nice
  : it was unkempt. at first sight at front door flower pots all unraveling. walk in lobby and overpowering smell of air freshener.did not do daily cleaning of my room. asked for hangers upon check in and never received.

Fair
Traveller Type: Solo Traveler
  : Plenty of coffee 24/7 Nice menu change daily
  : Maybe one more hot item (starch)

Good
Traveller Type: Business Traveler

Good
Traveller Type: Family with Young Children
  : Great location, easy to get to, and felt very safe with the surrounding environment. We booked the hotel specifically because a pool is listed on the website. The staff was very friendly, and knowledgeable, and helped us sort out our concerns with their renovation and pool.
  : I was traveling with my 7 and 8-year-old kids. When we arrived, the pool and hotel are under renovation, which will be great when it's done. I would not have booked the hotel had we known the pool and the hotel were under renovation. The staff did call the Embassay suites next door and they granted us access to use their pool, the gesture was greatly appreciated. The pool and hot tub at the Embassy suites was poorly maitained at the time. We did stay for a bit and again appreciated the opportunity for them to burn off some energy after a very long car ride.

Fair
Traveller Type: Family with Young Children
  : The breakfast was good could have been better but it was okay but my main reason for answering the questions here is because we were charged double for the two rooms for incidental that we were not aware of and was told that we would receive a refund for that and havent as of yet
  : The double charge for incidental at check in

Pleasant
Traveller Type:
  : Beds and pillows were very comfortable. Breakfasts provided were good. Variety of food to choose from.
  : No ice in the ice machines and vending machines in the upper levels' "ice and vending" areas. Elevator near check-in was out of order - caused customers to have to walk through back hallways to use another elevator.

Very Poor
Traveller Type: Traveling as Couple
  : We were NOT informed about the remodeling which we understand because our room was dingy, stained, wallpaper peeling, bathtub & stool stained, carpet stained, furniture stained. We asked for a better room and was told they didn't have one. That wasn't true. There was a storm and we found out people's homes lost power and they came in late that same night we got there. The pool we thought we were going to use was drained. On top of all this the construction was so loud, laitterly jack hammering in room above us, from 9 am to 5 pm. We couldn't hear each other talk face to face without yelling The topper came when they shut off our water for 4 hours. Extremely upset with this hotel. We couldn't leave because we paid $660.00 non-refundable. Will NEVER stay at another Hampton and we've already told our friends. This hotel was in Memphis.
  : See above.....

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type:
  : Location was convenient. Breakfast was very minimal, room was clean but things were not stocked in the bathroom. Most of the staff was very friendly and helpful.
  : Breakfast, bathroom essentials were not restocked upon arrival.

Pleasant
Traveller Type: Solo Traveler
  : The staff was great
  : The sink stopper was stuck, causing water not to drain. The refrigerator was not stable. The stand where it was located was heavily damaged causing it to rock when opened. The room was not cleaned, even though I intentionally left the do not disturb hanging tag off of the door. It was a two day stay.